Comp gets IP from ISP, but no Internet?

[jared5494]

Hello,
Background info: this computer has been on the internet before, but the customer (running windows XP) reformatted the computer, installed all correct network drivers and such and even gets an IP from insightbb.com. The problem, however, is that you cannot ping any website, nor get on any webpage. Again, there cannot be a virus as it has never actually been connected after complete reformat-install. I have called Insight and they say everything looks fine on their end and he is getting an IP, so theres nothing they could do. I talked on the phone with Dell for 3 hours, but they couldn't help. So, does anyone have any type of suggestion on what to do next? I have connected my computer to his connection and instantly i got a connection, and even tried a third computer with success. But once i put his back on the connection, boom... nothing but an IP. I would really appreciate any solutions or ideas!

(i posted this in general hardware too, but figured this would be a better forum to use)

Thanks,
Jared

 

[LordMaximus]

Have you tested the modem?

Sometimes when a modem gets struck by lightning, they do strange things. If it's external, try it on another pc. Internal's a bit of problem. Try Query modem.
Also try updated modem drivers. Sometimes works for me.
Couple of other things you can try. Creating new dial-up connection.

 

[aftertaf]

on his pc, can you pst us the results of ipconfig /all ?


Aftertaf
if its not broken, fix it anyway - with luck you might break it and have an excuse

 

[jared5494]

i will have it to you tomorrow'ish.

 

[aftertaf]

'k

Aftertaf
if its not broken, fix it anyway - with luck you might break it and have an excuse

 

[wheelandcog]

ensure that the ip address settings are correct for any LOCAL adapter.. if its not on a local area network , make sure its configured to "get from dhcp" for ip[ and dns...

also
try Netsh winsock reset at a command prompt

 

[LloydSev]

if you posted the ipconfig /all that would be the best. It sounds like you are not pulling a valid DNS Server during the DHCP detection. Try pinging a website like google using their IP address 64.233.167.99 and see if you get a response. If you do, then it is a DNS problem.

Computer/Network Technician
CCNA

 

[chrismarks]

Is it getting a valid IP, or is it Windows's own Private IP (169, etc)

Is it connected directly, or via a router?