Communication w/Web Component Server - HELP!

[mjstanton]

I have a dozen or so reports that our staff accesses via the web - there have been no problems for almost a year until this morning. Now, this is the message they are
getting:

Communication failed with all configured Web Component Servers because they are disabled or not currently running. If this problem continues, please contact the system administrator.

I stopped and re-started all the Crystal Services. That didn't help. I re-booted the server - that didn't help.

I'm hoping someone has an idea or 2 for me! I am running the reports manually for now and hand-delivering them all over the place!

Thanks in advance for any/all replies!

MJ

 

[rosemaryl]

Dear MJ,

Did you check the event viewer on the machine? Are there any error messages?

Have any changes ocurred on the machine?

Check the mappings for the default website in IIS for *.cri and *.rpt

Default Website/Right Click/Properties/Home Director/Configuration

Even if the mappings look good, remap. Restart web server.

Did this fix?

What other steps have you taken so far?

ro Rosemary Lieberman
rosemary@microflo.com,

http://www.microflo.com

Microflo provides expert consulting on MagicTSD and Crystal Reports.

 

[mjstanton]

Hi Rosemary - this is going to be long.....

Here are the messages in the event viewer after I restarted the server:

Crystal Web Component Server started 9:51:53 AM

Crystal Page Server started 9:51:55 AM

Failed to register with the APS REPORTS_NTT1. Please make sure the APS is up and running. Attempting an automatic retry... 9:51:57 AM
(Source = Crystal_WebCompServer)

InfoAPS started 9:52:00

Failed to register with the APS REPORTS_NTT1. Please make sure the APS is up and running. Attempting an automatic retry... 9:52:00 AM
(Source = Crystal_cacheserver)

APS startup: loading string resources completed. 9:52:00 AM

Crystal File Repository Server started 9:52:00 AM

APS startup: reading setting from the registry completed. 9:52:00 AM

APS startup: creating security, infoobject, infoserver, plugin and db manasgers..9:52:00 AM

APS startup: initialize factory manager completed. 9:52:00 AM

APS startup: start connection to db.. 9:52:01 AM

Crystal File Repository Server started 9:52:01 AM

Failed to register with the APS REPORTS_NTT1. Please make sure the APS is up and running. Attempting an automatic retry... 9:52:03 AM
(Source = Crystal-inputfileserver_Input)

Failed to register with the APS REPORTS_NTT1. Please make sure the APS is up and running. Attempting an automatic retry... 9:52:03 AM
(Source = Crystal_outputfileserver_Output)

Crystal Job Server started 9:52:03 AM

Crystal Page Server started 9:52:04 AM

Failed to register with the APS REPORTS_NTT1. Please make sure the APS is up and running. Attempting an automatic retry... 9:52:05 AM
(Source = Crystal_JobServer_report)

APS startup: reading aps setting from the db... 9:52:05 AM

Starting Standalone APS (REPORTS_NTT1) 9:52:06 AM

APS startup: reading aps setting from the db completed... 9:52:06 AM

APS startup: start plug-in deployment manager.. 9:52:06 AM

APS startup: reading info objects table from db... 9:52:08 AM

APS startup: reading runnable jobs table from db....9:52:08 AM

APS startup: setting up APS run time image... 9:52:08 AM

APS startup: start security manager.. 9:52:08 AM

APS startup: start name server manager. 9:42:08 AM

APS startup: reading in leftover temp files from previous APS session... 9:52:08 AM

APS startup: register APS factory... 9:52:08 AM

APS startup: restore name space... 9:52:09 AM

APS startup: start helper threads -> DBWriterThread, DBMonitorThread, ..etc. 9:52:09 AM

APS startup: initiate contact with all processing servers.. 9:52:09 AM

APS startup: completed! 9:52:09 AM

APS schema number (800) is initialized and ready to serve. 9:52:09 AM

Failed to register with the name server. Reason: The server name being registered is invalid. There might be another server of this type registered using the same friendly name. 9:52:12 AM
(Source = Crystal_pageserver)

CI has started for catalog c:\inetpub\catalog.wci. 9:52:25 AM

The description for Event ID ( 34400 ) in Source (Crystal_WebConnector) could not be found. It contains the following insertion string(s): assert failure in file (Y:\webappserver\wsconnector\src\nisapi\workerpool.cpp) at line 71. (false : Request failed with code 3 and error message Communication failed with all configured Web Component Servers because they are disabled or not currently running. If this problem continues, please contact the system administrator.)..9:53:47 AM (Source = Crystal_WebConnector)
------------------------------------------------
No changes have occurred on the machine.

Default Website properties - Home Directory - Local Path: C:\Inetpub\

http://wwwroot

(this is correct)

.cri path: C:\Program Files\Seagate Software\WCS\wcsinsapi.dll

same path for .rpt

Hope this helps you to help me! Thanks!

MJ

 

[rosemaryl]

Dear MJ,

Great! Thanks for posting so much info, makes it much easier.

You're using Crystal Enterprise?

I think your problem lies here:

Failed to register with the name server. Reason: The server name being registered is invalid. There might be another server of this type registered using the same friendly name. 9:52:12 AM
(Source = Crystal_pageserver)

Check out this link at Crystal Decisions and see if following the indicated steps solves the issue. Even though you state no changes were made, this still might be the issue.

http://support.crystaldecisions.com/library/kbase/articles/c2010770.asp

I am afraid that I don't know much about CE.


ro
Rosemary Lieberman
rosemary@microflo.com,

http://www.microflo.com

Microflo provides expert consulting on MagicTSD and Crystal Reports.