Communication Manager 5 - Any Info, Please add here 1

[AuraPS]

Hi,

Just thought i'd start a CM5 thread for anyone with inside info or links to what we can look forward to.

Many thanks

 

[mikeydidit]

I am hearing it's a RTU nightmare. I spoke with our AE yesterday about it and he is telling me to go to CM 4 now and save a lot of $$$. The cost of using the software is supposed to be really high.

Hell, there are no rules here - we're trying to accomplish something.
Thomas A. Edison

For the best response to a question, read faq690-6594

 

[phoneguy55]

There was an event at Avaya Labs a few weeks ago. This link contains all the power points from that event. The first one is whats new in CM5.0. I too heard about the new pricing for CM5.0. Word on the street is that it's about a 15% charge for software support.

http://events.avaya-news.com/interactive_day/presentations/

 

[Mitch672]

Software support is now REQUIRED, and is no longer optional with CM5, that's why it is more exepnsive.

Mitch


AVAYA Certified Specialist

 

[sjforcum]

On the plus side:

* Increased Q-SIG support with standard edition
* IMAPI Support for IA770

 

[jimbojimbo]

Don't go overboard yet. According to Avaya the system pricing is supposed to separate out physical hardware maintenance from software support/maintenance. I haven't been able to run any real comparisons yet but according to Avaya the total pricing should be in line (their response not mine). I think Avaya has finally realized that they need the Business Partners to perform maintenance so they are coming up with some enhanced options such as Joint Services Delivery (JSD). I stongly suggest you stay away from JSD unless you have a vendor who is married to your wifes sister and can't possibly get away with raking you over the coals and has a strong technical staff that can triage any trouble (requirement of JSD before Business Partner calls Avaya). If you sign a JSD contract with Software Support you have locked yourself into a single vendor. Basically it would be almost impossible for any other Business Partner to sell you additional RTU since your Software Support/JSD is locked in with the first Business Partner and you would have to go back to them for a maintenance quote to try and cover the software the second Business Partner is trying to sell you. Not sure exactly how Avaya plans on re-casting existing maintenance under 5.0. As currently described by Avaya JSD will only benefit large national Business Partners who can write a JSD covering all sites.

There are some nice features coming with 5.0. You get maintenance permissions by default. I'm sure everyone knows how much of a pain this has been in the past.

There are some really neat things coming out but unfortunately I am under a NDA right now so you will have to wait. I'll try to drop something on here on January 7th. (GA date).

 

[ltw500]

yes, we were quoted 4.1 vs. 5.0.

5.0 adds about $30,000 per year to the mainteance amount for ss

or 45,000 per year for ss w/upgrades.

with out the option to pass on the avaya software support.
that's on a medium sized system.