communication error

[defreib]

I'm attached to our G3r via our network using ASA. When I am using Gedi and have not performed any key strokes for a while (30 minutes) I recieve a "communication error" connection closed by peer. This is only happening at our local site. Does anyone know why this is happening? This does not happen when I am attached to any of our other sites using the same procedures.

 

[Callmaster]

take a look at the advanced connection properties and compare with the other who works ...

With best regards
Callmaster

 

[Demarcc]

Within the ASA properties there is a setting for the individual
location:

Step 1 - Open ASA select the tree option on the left hand side menu bar (under Advanced / Fault & Performances) Step 2 - Right click on the location that you are experiencing the timeout issue and select properties Step 3 - Highlight the IP Address followed by selecting properties once again. Step 4 - Select the Advanced Tab Step 5 - Adjust the idle disconnect to your desired amount of seconds.

Should you have any other questions regarding any of your Avaya products, please let us know. We are Avaya certified, with Avaya solutions, at half of the Avaya costs!

Good Luck!

Tyler Pichach
Demarcc Solutions
t 877.DEMARCC(336.2722)ext.1
t 416.964.1061(direct)
e tpichach@demarcc.com

http://www.demarcc.com

 

[defreib]

First of all thanks for your feedback.

The idle disconnect for all of my sites are set to zero. As a goof, I did change my primary sites idle time to a larger numeric value. We will see.

Any other feedback would be appreciated.

 

[defreib]

Didn't make a difference. Any other ideas?

Thanks

 

[BIS]

I have had this problem as well, and after fiddling with this setting, tweaking that ini file and reinstalling it a hundred times it didn't make one cent of difference...
What version are you on (G3R and ASA)? Try to get an upgrade to ASA.

 

[defreib]

G3R 11
ASA R1.12.02

 

[Demarcc]

I've spoken to a few other technicians about this problem. Their response is that we should take a quick look at your system to figure out an exact solution. Currently, we're offering free system analysis and would be happy to remotely take a look for you and include that within your analysis along with a no charge solution.

Tyler Pichach
Demarcc Solutions
t 877.DEMARCC(336.2722)ext.1
t 416.964.1061(direct)
e tpichach@demarcc.com

http://www.demarcc.com

 

[doiknowyou]

I have seen network congestion cause the same thing. Happening all the time, some of the time, certain parts of the day. Just something else to look at, of course everyone at this shop blames the switch for just about everything... but we always seem to prove them wrong.