Co-Resident SES on G430 CM 5.2.1 - SIP to an IVR?

[bostong3]

Hi All,

I'm just about at my wit's end with this... I have the SIP trunk up between the CM and SES and can pass calls to it (x2599), but when it gets there I think it's being sent back to the CM, which would explain the carrier announcement "the # you have dialed can not be reached at this time..."

I've added the IVR as a Trusted Host and *think* I have the Host Map (Pattern: ^sip:2599) and Contact (sip:$(user)@10.10.10.10:5060;transport=udp)set up correctly, but who knows since it's not working. I don't even see the 10.10.10.10 in the Trace Log. Of course, this is different than TraceSM on the SM and I'm just learning that so maybe I'm not using the correct filters.

Any ideas? Experiences with this you can share? Thank you in advance!! I can't even seem to find Avaya SES 5.2.1 documentation.

Thanks!!

 

[kyle555]

What stuff are you integrating, and how, and what do your traces show? I don't know SES, but I know you can set an MST trace for your SIP trunk in CM and see it in the log viewer if you think seeing the raw sip messages to/from CM would be of use.

 

[bostong3]

I've pasted the MST below and I think that it confirms my theory that the call is being sent back to the CM instead of being routed to the IVR, which is a Nuance Voice Portal if it matters.

This line concerns me:

Contact: "58262500-2599" <sip:20.20.20.20:6001;transport=tls>

I'm not sure where it’s getting this “Contact”, but that would be the DDI range. The only place that "Contact" is programmed is for the Host Map and it's sip:$(user)@10.10.10.10:5060;transport=5060

Thanks for your help!

-----------------------------------------------------------------------------------

1 22:11:25.481 8B <-- SIP Out
From IPAddr: 20.20.20.20 From Port: 6001 Transport: TLS
To IPAddr: 20.20.20.20 To Port: 5061
INVITE sip:2599@mydomain.com SIP/2.0

From: "Anonymous" <sip:anonymous@anonymous.invalid>;tag=80ce823f02fe41aad53db90cb00

To: sip:2599@mydomain.com

Call-ID: 80ce823f02fe41abd53db90cb00

CSeq: 1 INVITE

Max-Forwards: 71

Route: <sip:20.20.20.20:5061;lr;phase=terminating;transport=tls>

Record-Route: <sip:20.20.20.20:6001;lr;transport=tls>

Via: SIP/2.0/TLS 20.20.20.20:6001;branch=z9hG4bK80ce823f02fe41acd53db90cb00

User-Agent: Avaya CM/R015x.02.1.016.4

Supported: timer, replaces, join, histinfo, 100rel

Allow: INVITE, CANCEL, BYE, ACK, PRACK, SUBSCRIBE, NOTIFY, REFER, OPTIONS, INFO, PUBLISH

Contact: "58262500-2599" <sip:20.20.20.20:6001;transport=tls> <not sure where it’s getting this “Contact”, but that would be the DDI range

Session-Expires: 2400;refresher=uac

Min-SE: 2400

P-Asserted-Identity: sip:mydomain.com:6001

Privacy: id

Content-Type: application/sdp

History-Info: <sip:2599@mydomain.com>;index=1

History-Info: "2599" <sip:2599@mydomain.com>;index=1.1

Alert-Info: <cid:external@mydomain.com>;avaya-cm-alert-type=external

Content-Length: 163



v=0

o=- 1 1 IN IP4 20.20.20.20 <Controller IP

s=-

c=IN IP4 20.20.20.30 <MG

b=AS:64

t=0 0

m=audio 2066 RTP/AVP 0 101

a=rtpmap:0 PCMU/8000

a=rtpmap:101 telephone-event/8000

2 22:11:25.529 8A ==> SIP In
From IPAddr: 20.20.20.20 From Port: 5061 Transport: TLS
To IPAddr: 20.20.20.20 To Port: 0
SIP/2.0 100 Trying

From: "Anonymous" <sip:anonymous@anonymous.invalid>;tag=80ce823f02fe41aad53db90cb00

To: sip:2599@mydomain.com

Call-ID: 80ce823f02fe41abd53db90cb00

CSeq: 1 INVITE

Via: SIP/2.0/TLS 20.20.20.20:6001;received=20.20.20.20;branch=z9hG4bK80ce823f02fe41acd53db90cb00

Content-Length: 0

Organization: mydomain.com

Server: Avaya SIP Enablement Services



3 22:11:25.570 8A ==> SIP In
From IPAddr: 20.20.20.20 From Port: 5061 Transport: TLS
To IPAddr: 20.20.20.20 To Port: 0
SIP/2.0 480 Temporarily Unavailable

From: "Anonymous" <sip:anonymous@anonymous.invalid>;tag=80ce823f02fe41aad53db90cb00

To: sip:2599@mydomain.com;tag=13C6B264EB6774C62811CC45FF97A187140854388591039

Call-ID: 80ce823f02fe41abd53db90cb00

CSeq: 1 INVITE

Via: SIP/2.0/TLS 20.20.20.20:6001;received=20.20.20.20;branch=z9hG4bK80ce823f02fe41acd53db90cb00

Content-Length: 0

Organization: mydomain.com

Server: Avaya SIP Enablement Services



4 22:11:25.571 8B <-- SIP Out
From IPAddr: 20.20.20.20 From Port: 6001 Transport: TLS
To IPAddr: 20.20.20.20 To Port: 5061
ACK sip:2599@mydomain.com SIP/2.0

From: "Anonymous" <sip:anonymous@anonymous.invalid>;tag=80ce823f02fe41aad53db90cb00

To: sip:2599@mydomain.com;tag=13C6B264EB6774C62811CC45FF97A187140854388591039

Call-ID: 80ce823f02fe41abd53db90cb00

Via: SIP/2.0/TLS 20.20.20.20:6001;received=20.20.20.20;branch=z9hG4bK80ce823f02fe41acd53db90cb00

CSeq: 1 ACK

Max-Forwards: 70

Route: <sip:20.20.20.20:5061;lr;phase=terminating;transport=tls>

User-Agent: Avaya CM/R015x.02.1.016.4

Content-Length: 0

 

[bostong3]

I actually just found the problem and it was just a small context error. For the Host Map Pattern I was using "^sip:2599", but apparently I should have been using "^sip:2599*". One little wildcard giving me headaches for days!

Thank you for trying to help!