AntiGravityHero
MIS
We've been extracting the dagent table from CMS for about a year now, but we are getting ready to expand our scope.
I've already got the entire CMS database mapped, but as you may know, some tables are not 'accessible'. We have found that some of those inaccessible tables hold the most riches.
At the very least, I will be extracting the dvdn table. But ideally, I'd like to know if there is some other table that captures the call records at the agent-vdn level. The documentation says no, but documentation has been known to lie...
Any other CMS gurus out there care to tackle this one?
I've already got the entire CMS database mapped, but as you may know, some tables are not 'accessible'. We have found that some of those inaccessible tables hold the most riches.
At the very least, I will be extracting the dvdn table. But ideally, I'd like to know if there is some other table that captures the call records at the agent-vdn level. The documentation says no, but documentation has been known to lie...
Any other CMS gurus out there care to tackle this one?