CMS v11 - Rebooting and not losing the day's data 1

[dynamos2000]

Hi, once in the past I've rebooted the CMS server before and subsequently lost the day's data.

If I remember correctly, there is some kind of end of day processing that has to complete before you can reboot, can someone refresh my memory?

Reason: We are showing ZERO abandoned calls in CMS via skill reports so management is having to run VDN reports to see the actual abandoned calls.

THANK YOU

 

[dynamos2000]

ahh is it the daily archiving? Mine is set at 12:30am so if I reboot before this task completes, the accumulated data for the day will be lost, is that correct?

Thanks

 

[lopes1211]

The data isn't "lost", you simply need to run the archive manually from the maintenance item on the main menu.

-CL

 

[dynamos2000]

OK, our vendor said it was "lost" and I simply appreciate the reply, I'll know what to do next time, thanks!

 

[phoneguy55]

Your vendor is wrong. See the attached link, there is a post by telcomwork on how to manually archive.

http://www.tek-tips.com/viewthread.cfm?qid=724417