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CMS Supervisor restrictions between call centers

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JuanAvaya

JuanAvaya

Technical User
Jul 27, 2015
83
AR
Hi everyone,
The question is simple. Is there a way to restric the view of each supervisor only to their own agents?
Here we have 4 different departments and supervisors complain they can run reports for any single agent from other departments. We are able to restrict them at split/skill and VDN level but NOT at agent level.

We have only one ACD configured in CMS r17

Thanks in advance
 
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