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CMS Reports Ive been looking every where
- Thread starter kevcent
- Start date
Flow In/Out is shown on VDN and Split/Skill reports and to get the best definition I would check ou the help function within CentreVu supervisor.
This is what is says on a split skill daily report..
Flow In
Description
The number of calls that were redirected to this split/skill queue from another queue. The following calls are considered inflows:
For switches without vectoring, calls that intraflow from another split's queue to this split's queue.
With multiple split/skill queuing (MultiVantage switches with vectoring), calls that queue to this split/skill as a nonprimary split/skill and are either answered by an agent in this split/skill or abandoned from ringing in this split/skill.
Calls that ring at an agent in this split/skill and then requeue to the same split/skill by the Redirection on No Answer to a Split/Skill feature.
Flow Out
Description
The number of calls offered to this split/skill that were redirected to another destination.
For switches without vectoring, calls that intraflow or interflow to another destination are counted as outflows.
For switches with vectoring, an outflow is counted:
If the call routes to another VDN.
If the call routes to a number or digits.
For MultiVantage switches with vectoring, an outflow is also counted:
If the call queues to this split/skill as the primary split/skill and is redirected by the Redirection on No Answer feature.
If the call queues to a messaging split/skill
If the call rang at an agent in this split/skill and was answered using call pickup
If the call queued to this split/skill as primary and was either answered by an agent in a nonprimary split/skill or abandons from ringing at an agent in a nonprimary split/skill.
This is what is says on a split skill daily report..
Flow In
Description
The number of calls that were redirected to this split/skill queue from another queue. The following calls are considered inflows:
For switches without vectoring, calls that intraflow from another split's queue to this split's queue.
With multiple split/skill queuing (MultiVantage switches with vectoring), calls that queue to this split/skill as a nonprimary split/skill and are either answered by an agent in this split/skill or abandoned from ringing in this split/skill.
Calls that ring at an agent in this split/skill and then requeue to the same split/skill by the Redirection on No Answer to a Split/Skill feature.
Flow Out
Description
The number of calls offered to this split/skill that were redirected to another destination.
For switches without vectoring, calls that intraflow or interflow to another destination are counted as outflows.
For switches with vectoring, an outflow is counted:
If the call routes to another VDN.
If the call routes to a number or digits.
For MultiVantage switches with vectoring, an outflow is also counted:
If the call queues to this split/skill as the primary split/skill and is redirected by the Redirection on No Answer feature.
If the call queues to a messaging split/skill
If the call rang at an agent in this split/skill and was answered using call pickup
If the call queued to this split/skill as primary and was either answered by an agent in a nonprimary split/skill or abandons from ringing at an agent in a nonprimary split/skill.
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