CMS R15 Reporting Times

[NewbieCarol]

I think I have what should be a fairly easy question. When I run an interval report, I have the starting reporting time set at 00:00-23:30. Can anyone tell me what determines the first interval time that the report actually reports on? For example, I can run the same interval report on the same set of skills for 5 days straight and the first interval will be 7:00 am. But on the 6th day, it will be 8:00 AM. I say it has something to do with when agents log in that have those skills but I have a supervisor that claims differently. Incidentally, our intervals are 30 minute increments.

Feedback??

 

[Stinney]

What interval report are you running? Skill, VDN, Vector, etc?

CMS will only report statistics for intervals it actually has data/records. Is there time of day considerations in the Vector programming that wouldn't send calls to the call center until 8am on the 6th day?

- Stinney
"Scire ubi aliquid invenire possis, ea demum maxima pars eruditionis est"

"To know where to find anything is, after all, the greatest part of education"