CMS "The handle is invalid"

[telcomwork]

User is trying to log into CMS adn recieving "The handle is invalid". We tried mulitple IDs but none are working and we recioeve a Dr Watson error right after.

New install you think? CMS seems to be stepping on itself.

Thanks,
Jeff

 

[PBX]

Hi
If you ae using Windows Center Vu Supervisor, try by passing this and telnetin to the CMS and trying o log in, if you log in Ok you know the Windows install is stuffed, if you cant login then log into CMS and check there is a user setup with that login.

PBX

 

[BIS]

Try also to delete the Cache.tmp in the

C:\Program Files\Lucent\CentreVu\Cache

folder.

 

[cyberjamos]

BIS is right, if delete the Cache.tmp in the "C:\Program Files\Lucent\CentreVu\Cache" folder AFTER making sure ALL cvs* processes are killed (within Task Manager) then the issue shouldn't re-occur


Cheers,
NJ

PS: Please let me know if my advice has been of any use.