Jan 18, 2018 #1 Saiyan656 Vendor Joined Mar 6, 2009 Messages 335 Location US Callers are getting logoff of phone (ACD) intermittently when staffed in CMS. Has anyone ever experience this issue?
Callers are getting logoff of phone (ACD) intermittently when staffed in CMS. Has anyone ever experience this issue?
Jan 23, 2018 #2 avAyATEKky MIS Joined Mar 23, 2012 Messages 199 Location US Is there a time set in System Features to log off agents, also if the agent is available and miss a ACD call it put them in AUX not logoff. Today Makes Tomorrow Upvote 0 Downvote
Is there a time set in System Features to log off agents, also if the agent is available and miss a ACD call it put them in AUX not logoff. Today Makes Tomorrow