yeehaatelecom
Vendor
Does anyone know how to recover and use archived data on a CMS System. I think the data is archived monthly.
Any help would be appreciated.
Any help would be appreciated.
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CMS Backups
- Thread starter yeehaatelecom
- Start date
- Status
telcomwork
Technical User
What kind of recovery would you like to do (Historical, Local Sys Admin, ACD, CMS Admin)?
- Thread starter
- #3
telcomwork
Technical User
Since your not sure I can send you an Adobe file (assuming you have Adobe Acrobat Reader) that has everything you'll need including all the stepsa nd pre-req's. What's your e-mail address?
telcomwork
Technical User
DPhil, I sent it. Hope this helps. This is how I learned.
- Thread starter
- #8
yeehaatelecom
Vendor
Thanks for your help, my email address is below.
mark.hornsby@centrix-uk.com
mark.hornsby@centrix-uk.com
telcomwork
Technical User
For those of you who don't have Adobe, here is a very rough outline for performing the backups. Sorry the format is so messy, but my time is very limited. Also this is for version 11. I don't think version 9 is much diffrent.
Maintaining the Avaya CMS software
260 CMS R3V11 Software Installation, Maintenance, and Troubleshooting
Performing a CMS maintenance restore
Performing a CMS maintenance restore describes how to restore all CMS data from a
CMS maintenance backup.
Prerequisites
Before you perform a CMS maintenance restore, the following requirements must be met
depending on the type of data you wish to restore:
Data to be restored System requirements
Historical
and
non-CMS
CMS can be in a multi-user state
Data collection can be on
Local system
administration
CMS must be in the single-user state
Data collection must be turned off
ACD -specific
administration
CMS must be in the single-user state
Data collection can be on
CMS system
administration
CMS must be in the single-user state
Data collection can be on
Performing a CMS maintenance restore
Issue 1.0 May 2002 261
Contents
There are two ways you can perform a CMS maintenance restore:
Full Maintenance and Full and Incremental. Please choose which one applies to you. Both steps can be found below.
Restoring data from a full maintenance backup
To restore data from a full maintenance backup:
1. Load the most recent full maintenance backup tape into the tape drive.
2. From one of the windows at a console, log into the system by using a CMS
administrator's login ID (for example su -cms). Enter the correct password if
prompted.
3. Enter:
cms
A series of prompts about system status may appear before the system displays the
CMS main menu.
4. Enter the correct terminal type.
5. Select the Maintenance option.
6. Select the Restore Data option.
7. In the Restore from last backup (y/ n): field, enter: n
The system restores the system administration data, ACD-specific data, historical
data, and non-CMS data.
8. Go to the Free Space Allocation window that is located in the CMS System Setup
subsystem and verify that no adjustments need to be made.
Maintaining the Avaya CMS software
262 CMS R3V11 Software Installation, Maintenance, and Troubleshooting
Restoring data from a full and incremental maintenance backup
To restore data from a full and incremental maintenance backup:
! CAUTION:
Perform this procedure only if both full and incremental CMS maintenance
backups are available. If only a full maintenance backup is available go to back to the previous topic.
1. Insert the most recent full maintenance backup tape into the tape drive.
2. From one of the windows at a console, log into the system by using a CMS
administrator's login ID (for example su -cms). Enter the correct password if
prompted.
3. Enter:
cms
A series of prompts about system status may appear before the system displays the
CMS main menu.
4. Enter the correct terminal type.
5. Depending on the type of data to be restored, it may not be necessary to perform Steps
a or b. See the beginning of this outline for pre-req’s
a. Change CMS to single user mode:
i. Select System Setup -CMS State.
The system displays the CMS State window.
ii. Enter an x in the Single-user mode field and press Enter twice.
iii. Press F5 to return to the main menu.
b. Turn off data collection:
i. Select System Setup -Data Collection.
The system displays the Data Collection window.
ii. Enter the name of the ACD.
iii. Use Tab to move the Off field and enter: x
iv. Press Enter, select Modify, and press Enter again.
v. Repeat Steps i through iv for each ACD.
vi. Press F5.
The system displays the CMS main menu.
6. Select Maintenance -Restore Data.
7. In the Restore Data window, select the following options:
8. Press Enter, select Run, and press Enter again.
9. When the restore is finished, remove the full backup tape from the drive and insert the
most current incremental backup tape.
10. Repeat Steps 7 and 8 as needed.
11. After the incremental restore is finished, press F5.
The system displays the CMS main menu.
12. Depending on the type of data to be restored, it may not be necessary to perform Steps
a or b. Check the beginning of this outline.
a. Turn data collection on:
i. Select System Setup -Data Collection.
The system displays the Data Collection window.
ii. Enter the name of the ACD.
iii. Use the Tab key to move to the On field and enter: x
iv. Press Enter, select Modify, and press Enter again.
v. Repeat Steps i through iv for each ACD.
vi. Press F5.
The system displays the CMS main menu.
Item Values specified or selected
Device name default
Restore from last
backup?
n
Restore historical
data from
(leave blank)
ACDs to restore All ACDs
Data to restore Local System
Administration data
ACD-specific
administration data
Historical data
Non-CMS data
Maintaining the Avaya CMS software
264 CMS R3V11 Software Installation, Maintenance, and Troubleshooting
b. Take CMS out of single user mode:
i. Select System Setup -CMS State.
The CMS State window displays.
ii. Enter an x in the Multi-user mode field and press Enter twice.
iii. Press F5.
The system displays the CMS main menu.
13. Select Logout and press Enter.
14. Go to the Free Space Allocation window that is located in the CMS System Setup
subsystem and verify that no adjustments need to be made.
Verifying Free Space Allocation during a maintenance restore
Issue 1.0 May 2002 265
Verifying Free Space Allocation during a
maintenance restore
To verify Free Space Allocation during a maintenance restore:
1. Insert the maintenance backup tape into the tape drive.
2. Verify that IDS and CMS are on:
a. Enter:
cmssvc
The system displays the CMSSVC Menu.
b. Enter the number associated with the run_ ids option.
c. Enter the number associated with the Turn on IDS option.
d. Enter:
cmssvc
The system displays the CMSSVC Menu.
e. Enter the number associated with the run_ cms option.
f. Enter the number associated with the Turn on CMS option.
3. Log into CMS.
4. Verify that CMS is in single user mode and data collection is off for all ACDs.
Maintaining the Avaya CMS software
266 CMS R3V11 Software Installation, Maintenance, and Troubleshooting
5. From the main menu, select Maintenance > Restore Data.
The system displays the Restore Data window.
6. Deselect Historical data and Non-CMS data.
7. Press Enter to access the action list in the upper right corner of the window.
8. Select Run and press Enter.
The system restores the data from tape.
9. Exit the Restore Data window by pressing F5.
Verifying Free Space Allocation during a maintenance restore
Issue 1.0 May 2002 267
10. From the main menu, select System Setup > Free Space Allocation.
The system displays the Free Space Allocation window.
11. In the Enter Dbspace name: field, enter the Dbspace name of the ACD.
12. Press Enter to access the action list in the upper right corner of the window.
13. Select Modify.
14. Press Enter.
15. Perform one of the following actions:
Answer y to any questions that may be displayed.
Press Enter if a "Nothing to add/ drop" message is displayed.
16. Repeat Steps 11 through 15 for every ACD on the system.
Note:
These steps are performed for every acd on the system in order to adjust
the available space for each ACD. Additional space will be added to acds
with negative space and ACDs with additional space will have the space
reallocated. For more information about Free Space Allocation, see Avaya
CMS R3V11 Administration, 585-215-515.
17. Exit the Free Space Allocation window by pressing F5.
18. From the main menu, select Maintenance > Restore Data.
The system displays the Restore Data window.
Maintaining the Avaya CMS software
268 CMS R3V11 Software Installation, Maintenance, and Troubleshooting
19. Deselect:
Local system administration data
CMS system administration data
ACD-specific administration data
Non-CMS data
20. Verify that Historical data is selected.
Note:
If the customer has backed up any non-CMS data, it will be necessary to
rebuild any custom tables before restoring the data.
21. Press Enter to access the action list in the upper right corner of the window.
22. Select Run and press Enter.
The system restores the data from tape.
23. Exit the Restore Data window by pressing F5.
24. Put the system in multiuser mode and turn data collection on.
Maintaining the Avaya CMS software
260 CMS R3V11 Software Installation, Maintenance, and Troubleshooting
Performing a CMS maintenance restore
Performing a CMS maintenance restore describes how to restore all CMS data from a
CMS maintenance backup.
Prerequisites
Before you perform a CMS maintenance restore, the following requirements must be met
depending on the type of data you wish to restore:
Data to be restored System requirements
Historical
and
non-CMS
CMS can be in a multi-user state
Data collection can be on
Local system
administration
CMS must be in the single-user state
Data collection must be turned off
ACD -specific
administration
CMS must be in the single-user state
Data collection can be on
CMS system
administration
CMS must be in the single-user state
Data collection can be on
Performing a CMS maintenance restore
Issue 1.0 May 2002 261
Contents
There are two ways you can perform a CMS maintenance restore:
Full Maintenance and Full and Incremental. Please choose which one applies to you. Both steps can be found below.
Restoring data from a full maintenance backup
To restore data from a full maintenance backup:
1. Load the most recent full maintenance backup tape into the tape drive.
2. From one of the windows at a console, log into the system by using a CMS
administrator's login ID (for example su -cms). Enter the correct password if
prompted.
3. Enter:
cms
A series of prompts about system status may appear before the system displays the
CMS main menu.
4. Enter the correct terminal type.
5. Select the Maintenance option.
6. Select the Restore Data option.
7. In the Restore from last backup (y/ n): field, enter: n
The system restores the system administration data, ACD-specific data, historical
data, and non-CMS data.
8. Go to the Free Space Allocation window that is located in the CMS System Setup
subsystem and verify that no adjustments need to be made.
Maintaining the Avaya CMS software
262 CMS R3V11 Software Installation, Maintenance, and Troubleshooting
Restoring data from a full and incremental maintenance backup
To restore data from a full and incremental maintenance backup:
! CAUTION:
Perform this procedure only if both full and incremental CMS maintenance
backups are available. If only a full maintenance backup is available go to back to the previous topic.
1. Insert the most recent full maintenance backup tape into the tape drive.
2. From one of the windows at a console, log into the system by using a CMS
administrator's login ID (for example su -cms). Enter the correct password if
prompted.
3. Enter:
cms
A series of prompts about system status may appear before the system displays the
CMS main menu.
4. Enter the correct terminal type.
5. Depending on the type of data to be restored, it may not be necessary to perform Steps
a or b. See the beginning of this outline for pre-req’s
a. Change CMS to single user mode:
i. Select System Setup -CMS State.
The system displays the CMS State window.
ii. Enter an x in the Single-user mode field and press Enter twice.
iii. Press F5 to return to the main menu.
b. Turn off data collection:
i. Select System Setup -Data Collection.
The system displays the Data Collection window.
ii. Enter the name of the ACD.
iii. Use Tab to move the Off field and enter: x
iv. Press Enter, select Modify, and press Enter again.
v. Repeat Steps i through iv for each ACD.
vi. Press F5.
The system displays the CMS main menu.
6. Select Maintenance -Restore Data.
7. In the Restore Data window, select the following options:
8. Press Enter, select Run, and press Enter again.
9. When the restore is finished, remove the full backup tape from the drive and insert the
most current incremental backup tape.
10. Repeat Steps 7 and 8 as needed.
11. After the incremental restore is finished, press F5.
The system displays the CMS main menu.
12. Depending on the type of data to be restored, it may not be necessary to perform Steps
a or b. Check the beginning of this outline.
a. Turn data collection on:
i. Select System Setup -Data Collection.
The system displays the Data Collection window.
ii. Enter the name of the ACD.
iii. Use the Tab key to move to the On field and enter: x
iv. Press Enter, select Modify, and press Enter again.
v. Repeat Steps i through iv for each ACD.
vi. Press F5.
The system displays the CMS main menu.
Item Values specified or selected
Device name default
Restore from last
backup?
n
Restore historical
data from
(leave blank)
ACDs to restore All ACDs
Data to restore Local System
Administration data
ACD-specific
administration data
Historical data
Non-CMS data
Maintaining the Avaya CMS software
264 CMS R3V11 Software Installation, Maintenance, and Troubleshooting
b. Take CMS out of single user mode:
i. Select System Setup -CMS State.
The CMS State window displays.
ii. Enter an x in the Multi-user mode field and press Enter twice.
iii. Press F5.
The system displays the CMS main menu.
13. Select Logout and press Enter.
14. Go to the Free Space Allocation window that is located in the CMS System Setup
subsystem and verify that no adjustments need to be made.
Verifying Free Space Allocation during a maintenance restore
Issue 1.0 May 2002 265
Verifying Free Space Allocation during a
maintenance restore
To verify Free Space Allocation during a maintenance restore:
1. Insert the maintenance backup tape into the tape drive.
2. Verify that IDS and CMS are on:
a. Enter:
cmssvc
The system displays the CMSSVC Menu.
b. Enter the number associated with the run_ ids option.
c. Enter the number associated with the Turn on IDS option.
d. Enter:
cmssvc
The system displays the CMSSVC Menu.
e. Enter the number associated with the run_ cms option.
f. Enter the number associated with the Turn on CMS option.
3. Log into CMS.
4. Verify that CMS is in single user mode and data collection is off for all ACDs.
Maintaining the Avaya CMS software
266 CMS R3V11 Software Installation, Maintenance, and Troubleshooting
5. From the main menu, select Maintenance > Restore Data.
The system displays the Restore Data window.
6. Deselect Historical data and Non-CMS data.
7. Press Enter to access the action list in the upper right corner of the window.
8. Select Run and press Enter.
The system restores the data from tape.
9. Exit the Restore Data window by pressing F5.
Verifying Free Space Allocation during a maintenance restore
Issue 1.0 May 2002 267
10. From the main menu, select System Setup > Free Space Allocation.
The system displays the Free Space Allocation window.
11. In the Enter Dbspace name: field, enter the Dbspace name of the ACD.
12. Press Enter to access the action list in the upper right corner of the window.
13. Select Modify.
14. Press Enter.
15. Perform one of the following actions:
Answer y to any questions that may be displayed.
Press Enter if a "Nothing to add/ drop" message is displayed.
16. Repeat Steps 11 through 15 for every ACD on the system.
Note:
These steps are performed for every acd on the system in order to adjust
the available space for each ACD. Additional space will be added to acds
with negative space and ACDs with additional space will have the space
reallocated. For more information about Free Space Allocation, see Avaya
CMS R3V11 Administration, 585-215-515.
17. Exit the Free Space Allocation window by pressing F5.
18. From the main menu, select Maintenance > Restore Data.
The system displays the Restore Data window.
Maintaining the Avaya CMS software
268 CMS R3V11 Software Installation, Maintenance, and Troubleshooting
19. Deselect:
Local system administration data
CMS system administration data
ACD-specific administration data
Non-CMS data
20. Verify that Historical data is selected.
Note:
If the customer has backed up any non-CMS data, it will be necessary to
rebuild any custom tables before restoring the data.
21. Press Enter to access the action list in the upper right corner of the window.
22. Select Run and press Enter.
The system restores the data from tape.
23. Exit the Restore Data window by pressing F5.
24. Put the system in multiuser mode and turn data collection on.
charleshagen
IS-IT--Management
Please email it to me too.
chagen@execpc.com
chagen@execpc.com
welshman213
Technical User
Would it be possible to get a copy as well,
Thanks
John
welshman213@aol.com
Thanks
John
welshman213@aol.com
- Status