CM5 Announcement Groups not working (I think)...

[YewNork]

Hi all,
I think I have a problem with VVal. There is a .wav file in the board. 'list directory board 3v9' shows a filename & size, but 'list integrated 3v9' shows the same filename (-.wav) BUT 0 size!
A 'list trace' shows the announcement being played from another location.

list directory board 003V9                                             Page   1
Board                File/Directory                    Creation       Size  Pro-
Loc                      Name                       Date       Time    Kb   tect
003V9 F:Bridge-fail1.wav                          2010/04/06 16:59:24 50     n



 ID      File               Description    Size (Bytes)      Date
---- ------------------ ------------------ ------------ -------------------
107   Bridge-fail1.wav   announcement file       50222    2010-04-06,8:47:18

list integrated-annc-boards 3v9                                        Page   1

                           INTEGRATED ANNOUNCEMENTS
Board Location: 003V9                         Time Remaining at 64Kbps: 2251

Internal Group  Announcement                                  Length   Size
Number   Number Extension        Name                          (Sec)   (Kb)
NA       1      663-2070         Bridge-fail1                  0      0

Any suggestions much appreciated.

LDS (TELUS)

 

[AvayaTier3]

display announcement 107
display the audio-group that it is programmed to.

A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"

bsh

36 years Bell, AT&T, Lucent, Avaya
Tier 3 for 26 years and counting

http://bshtele.com

 

[YewNork]

Hi & thanks for the reply. The announcement ext is 6602070. The internal number doesn't show anything. Here's what comes back...

display announcement 107
"107" Extension invalid; please check dialplan

display announcement 6632070
                       ANNOUNCEMENTS/AUDIO SOURCES
  Extension: 663-2070                        COR: 1
  Annc Name: Bridge-fail1                     TN: 1
  Annc Type: integrated                    Queue? y
Group/Board: G1
  Protected? n                              Rate: 64

display audio-group 1                                           Page   1 of   5
                                AUDIO GROUP 1

                          Group Name: All VAL

AUDIO SOURCE LOCATION
  1: 01A03    16:          31:          46:          61:          76:
  2: 05A03    17:          32:          47:          62:          77:
  3: 06A04    18:          33:          48:          63:          78:
  4: 06B04    19:          34:          49:          64:          79:
  5: 003V9    20:          35:          50:          65:          80:

LDS (TELUS)

 

[AvayaTier3]

Command: list meas ann board 3v9 yest


A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"

bsh

36 years Bell, AT&T, Lucent, Avaya
Tier 3 for 26 years and counting

http://bshtele.com

 

[YewNork]

Should point out (confess )that there are a total of 343 announcements on the board. Most are as 602-3097 - all zeros. The exceptions are listed. Also, the gateway is not yet fully turned up - used for trunks only at the moment, therefore the activity is not near as high as it will be...

list measurements announcement board 3v9 yesterday-peak                Page   1

Switch Name: Customer x                    Date: 11:58 am  WED APR 7, 2010

                   VOICE ANNOUNCEMENT MEASUREMENTS

BOARD: 003V9                           Play Ports: 63
Max Callers on Board in Period: 2      All Ports Busy in Period: 0

                                  Meas Play  Calls           Queue Mport Mx Max
Ext      Name (first 24 chars)    Hour Reqts Que   ASP  PSP  Drops Plays Pt Cls

602-3016 Promo_IS                 1100 15    0     0    0    0     0     1  1
602-3080 VOA_VOC_CCC              1100 1     0     0    0    0     0     1  1
602-3097 Direct_Agent             2300 0     0     0    0    0     0     0  0
602-3310 VOA_Xfer_Online          1400 13    0     0    0    0     0     1  1
602-3311 VOA_Xfer_SOS             900  48    0     0    0    0     0     1  1
602-3312 VOA_Xfer_GQ              1500 4     0     0    0    0     0     1  1
602-3341 Promo_M                  1500 17    0     0    0    0     0     1  1
663-2090 test                     1100 2     1     0    0    1     0     1  1

LDS (TELUS)