I have a 5ESS PRI which is delivering name and number. When the attendant answers a call the display shows "CALL FROM 604-xxx-xxx pc" (number only). If the attendant places the call on hold then go back to the call the display shows "TELUS 604-xxx-xxxx pc" (name and number). On a digital 64xx set during the ring cycle the call shows "CALL FROM 604-xxx-xxxx" (number only), once I depress the line key the display shows TELUS 604-xxx-xxxx (name and number).. How do I get the name to show right from the beginning instead of the "CALL FROM". Thanks.
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CLID Name and Number Display
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