clicking on job kills the Arcserve App 1

[rotaman]

Hi all,

I am having an issue.

I have Arcserve 2000 running on win NT4 (w/ exchange 5.5)
I have scripts running every night to back up our data.

Unfortunately, two of the jobs Fail every night, and i can do nothing about it.

When i try to select the job to try to modify it, I get a Dr.watson application error:

Dr.Watson for Windows NT

"An application error has occurred and an application error log is being generated.

Asmgr.exe
Exception access violation (0xc0000005), Address: 0x77e78784

This automatically closes arcserve..

What shall I do?

 

[davidmichel]

corrupt job or queue.

Close the ARCserve Manager, stop the ARCserve services, delete the 00000001.qsd directory, startup ARCserve, recreate the jobs.

 

[rotaman]

thanks for the tip, i'll try this out tomorrow morning and keep you posted.

What could corrupt the job? These are relatively new jobs, and i might have done something when creating these jobs which causes this error.

Please advise on the correct way to set up these jobs, so i can check and see if i did anything wrong. Thanks again for your help.

Cheers,

 

[davidmichel]

no idea on how they get corrupt and know of no way to intentionaly do it. I am sure you set up the jobs just fine.

 

[rotaman]

Dear davidmichel,

Thanks for the tip, i simply deleted the directory like you said, (well i actually went into it and deleted the jobs that were dead) and recreated the jobs, now all is back in order.

Thanks again!

dimitri