Clearing a Major Alarm

[HmmG3]

I have a Definity G3si with release V6. A co-worker of mine tried logging into one of the maintenance accounts and tripped a Major Alarm on the system. How do I go about clearing this? The alarm report shows it as a LOG_SVN. We no longer have a maintenance service agreement with Avaya, so having them clear it would be expensive.

Thanks!

 

[IPSI]

I don't know if you will be able to clear this because it is a higher level login and I have never tried to clear this type of alarm, so this is all just a guess.
Try the command clear measurements security
or try change system-p secu and change the notification to "no"
or try placeing a lsvn-halt button on a display phone
I know that the last two are how stop security violation calls, but I don't know if it will clear the alarm.

Good luck, and I hope I am not sending you in a wrong direction!

IPSI

 

[ctr999]

Try a "test alarms clear"

I am not sure that will clear that particular alarm, but it is worth a shot.

Hope that helps.

 

[sjforcum]

Hmmg3...

Does the error list a login?

The following is from the Definity Maintenance guide:


Procedure to Retire an SVN Alarm

To retire a SVN alarm:
1. Enter the command enable login <login ID>.
The login ID associated with that alarm is displayed in the Alt Name field of the alarm report and the alarm is retired.

 

[HmmG3]

Thanks for the suggestions. Unfortunately none of them worked. I think enabling the login would normally fix it, but I was given a Permission Denied error. After digging into the manuals a little bit further I found the section on SVN Violations. According to Avaya, they would normally clear the violation from a service account. I'll check with one of their business partners that we have a contract with and see if they can remove it.

Thanks again!