Citrix TS sessions: cannot load profile 1

[jefblack]

Windows Server 2000 SP4, patched, 2 gigs ram, dual cpu...
Citrix Metaframe v1.80 build 260 Service Pack 2
Users are connecting to the terminal server via Citrix.
After logging in user is presented with the following errors:

Title bar: User Environment
Message: Windows cannot load your profile. Please increase the registry size and restart the computer.

Clicking OK yields:

Title bar: User Environment
Message: Windows cannot load the user's profile but has logged you on with the default profile for the system.
DETAIL-Insufficient system resources exist to complete the requested service.

Application log on the server has several userenv events:
1000,ERROR,Userenv,Mon Jul 12 17:15:18 2004,NT AUTHORITY\SYSTEM,Windows cannot load the user's profile but has logged you on with the default profile for the system. DETAIL - Insufficient system resources exist to complete the requested service.

1000,ERROR,Userenv,Mon Jul 12 17:15:17 2004,NT AUTHORITY\SYSTEM,Windows cannot load your profile. Please increase the registry size and restart the computer.

1000,ERROR,Userenv,Mon Jul 12 17:15:11 2004,NT AUTHORITY\SYSTEM,RegLoadKey failed. Return value Insufficient system resources exist to complete the requested service. for M:\Documents and Settings\jeff.black\ntuser.dat.

System log has an event that I suspect is related:
2020,ERROR,Srv,Mon Jul 12 17:17:16 2004,No User,The server was unable to allocate from the system paged pool because the pool was empty.

Some users are not connecting at all.

Some users don't get his immediately after a reboot, but subsequently the issue reappears.

I call upon the great and wise contributors of Tek-Tips to help. Thanks in advance...

 

[Ogi]

Hi,

Try configuring the Windows 2000 Server (Citrix) so that it's registry is set at 120Mb.

To do this:-

Right Click My computer
Properties
Advanced Tab
Performance Button
Change Button

Set the Registry size at the bottom
Click OK
Click OK

Your server will need a reboot to make these changes.

Try again and report back!

Cheers,
Carl.

 

[jefblack]

Set Maximum Reigistry Size to 120MB, restarted. I was able to log in several times over the course of an hour iwthout issue. I could see 1-2 others were logged in via TS MGR. After that I tried to log in and got the same scenario as above. This appears to be the modus operandi: It works a little for a little while then needs a reboot. Gladly accepting more feedback on this as this is my most vocal office!

 

[HSESupport]

I'd set a static page file size (preferably on a different partition), if already static then just up it's size.
HTH

 

[enigma99]

We had this same issue in our environment last week and beginning of this week. I found a registry entry that fixed the issue.
Add this to the registry:
HKLM\System\CurrentControlSet\Control\Session Manager\Memory Managment
Add this reg_dword: "PoolUsageMaximum" and make the value to 40 in Decimal.

Also modify the PagedPoolSize to FFFFFFFF in Hex.

This fixed our issue.
Hope this helps.

 

[jefblack]

enigma99, thanks for the info, what source did you use for that information?

 

[enigma99]

I think I actually got it by searching in Microsoft's knowledge base. I just searched for the Event ID 2020 and there it was. It has to do with the number of large files the server opens at a time. It simply runs out of memory so you just have to tweak it up.

Did that help you?

thanks.