citrix does not keep any printer configuration

[thebodz99]

Hi All , we are having problem for a couples a weeks . We are running Citrix Metaframe XP FR3 on a windows 2000 server and any printer that need to be auto created is not , si I manually mapped the printer with the command change client /default the /persistent to keep the configuration the printer is created and everything is fine until the user logoff the next morning all printers as disapeared , i check my ica/tcp listener it sais to reconnect default ptinter and i also chk printer management property the box that I chk is auto created + update printer + inherit + delete pensing job at logout
also auto created these printer devices i chk the box all printer I dont know if its a matter of profile or a setting that i missed.

Thanks your help is really appreciated
frank

 

[ascotta]

You need to stop the spooler, start the spooler, and any client printers should be deleted. If the are not then delete them and stop and start the spooler again. Try the clients again.
In explanation : If a client logs off but their printer still has print jobs in the queue, the printer does not delete. The client logs back in and can see the pprinter but will never print to it again, unless you delete it. It is like an orphaned device. You can see but you cannot use. Get the user to log off. Delete printer. It may not go away. Stop and start the spooler. Do so until the printer goes away, and then log the client back in and all will be well. This may happen to lots of printers.

[blue]Arguably the best cat skinner around ! [/blue]

Cheers
Scott

 

[thebodz99]

you mean that I have over 3 dozen of users and i have to manually delete the printer and restart the spooler on each client ?

 

[ascotta]

No.

Log everyone off the citrix server. Then delete those client printers still listed in print mangler.

Then stop and start the spooler on the citrix server.

[blue]Arguably the best cat skinner around ! [/blue]

Cheers
Scott

 

[thebodz99]

the print mangler? where is that .. thanks for your help scott

 

[ascotta]

Sorry gallows humour. Printers, used to be called print manager. Click start printers and faxes.

[blue]Arguably the best cat skinner around ! [/blue]

Cheers
Scott