Cisco WS C3560 1

[thewizard1972]

has anyone ever come across POE problems when trying to plug new devices into the switch, keep getting

ILPOWER-3-CONTROLLER_PORT_ERR: Controller port error, Interface Gi0/1: Power given, but Power Controller does not report Power Good

Existing phones work ok but new ones wont work

Any ideas??

 

[burtsbees]

Do you have a power injector on the new phones?

Burt

 

[Belushi]

Directly from Cisco's error message decoder on their website:

1. %ILPOWER-3-CONTROLLER_PORT_ERR: Controller port error, Interface Fa0/7ower given, but link is not up.
This message means that the PoE controller has detected a port error.

Recommended Action: Find out more about the error by using the show tech-support privileged EXEC command and by copying the error message exactly as it appears on the console or system log and entering it in the Output Interpreter tool. Use the Bug Toolkit to look for similar reported problems. For more information about these online tools and about contacting Cisco, see the "Error Message Traceback Reports" section for more information.

Related documents- No specific documents apply to this error message.


2. %ILPOWER-3-CONTROLLER_PORT_ERR: Controller port error, Interface [chars]: [chars]
An port error reported by the Inline power controller is detected

Recommended Action: Copy the error message exactly as it appears on the console or in the system log. Research and attempt to resolve the error using the Output Interpreter

https://www.cisco.com/cgi-bin/Support/OutputInterpreter/home.pl.

Issue the show tech-support command to gather data that may help identify the nature of the error. Also perform a search of the Bug Toolkit

http://tools.cisco.com/Support/BugToolKit/action.do?hdnAction=searchBugs.

If you still require assistance, open a case with the Technical Assistance Center via the Internet

http://www.cisco.com/cgi-bin/front.x/case_tools/caseOpen.pl,

or contact your Cisco technical support representative and provide the representative with the gathered information.

Related documents- No specific documents apply to this error message.

 

[thewizard1972]

Hi
Thanks for the reply's

1 - No inline power injectors on new phones, will this help??
Available:370.0(w) Used:50.4(w) Remaining:319.6(w)

2 - I had seen the message from the Cisco website but as usual it wasn't very helpful

Any ideas why this is happening?? There seems to be enough power avalable and i dont just want to reboot the the switch as some of the in=experienced people would do now adays. this is a Cisco Box not a PC!

Thanks

 

[ADB100]

I have seen this before with cabling problems. Have you tried eliminating the infrastructure cabling and plugging the device into the switchport directly with a known good patch cable?

Andy

 

[thewizard1972]

Hi

Have moved the same patch lead from this switch to another in the same cabinet and the phone works fine, proving infrastructure etc is ok.

Ta

 

[burtsbees]

Try the injector, and post a sh run from the switch. Inline power could be off?
Does this happen no matter what port the phone is plugged into?

Burt

 

[Cluebird]

What switch model is this? Some of the earlier POE devices had a maximum number of ports that could be powered. If you plug in too many devices, you won't get power on all the ports. Check Cisco documentation to see if there is a limit of powered ports for the platform.

 

[thewizard1972]

Available:370.0(w) Used:50.4(w) Remaining:319.6(w)

This is a reading from the switch


Switch Ports Model SW Version SW Image
------ ----- ----- ---------- ----------
* 1 52 WS-C3560G-48PS 12.2(35)SE5 C3560-IPBASE-M

 

[burtsbees]

Post a sh ip int gi0/1.

Burt

 

[thewizard1972]

GigabitEthernet0/1 is down, line protocol is down
Inbound access list is not set

 

[Cluebird]

Has this port ever worked? Show controllers interface g0/1 and
show interfaces g0/1, show run int g0/1

 

[whykap]

Are they all the same type switches (ones that work and ones that don't) and do they run the same IOS?

 

[thewizard1972]

yes, all the same switch with same ios etc etc etc

 

[Cluebird]

Do you have SmartNet? Open up a TAC case.

 

[vipergg]

%ILPOWER-3-CONTROLLER_PORT_ERR (x1): Controller port error, Interface [chars]:[chars].
Explanation: : A fault condition was detected on the power controller. An port
error has been reported by the inline power controller.
Recommended Action: 1. Make sure that the devices are correctly grounded.
2. Check the speed/duplex setting on the remote end of the connection.
3. Perform a shutdown and no shutdown on interface [chars].
4. If the device is not an IP Phone - disable inline power on this port.
5. If the error message continues: There are several know bugs related to
this message such as CSCeb24148. Check the Bug Toolkit for bugs relevant
to this device and software version.

 

[Shpuntic]

Hi,

%ILPOWER-3-CONTROLLER_PORT_ERR error is referring to a hardware problem. I fix several switches with the same problem and I can assure you that your problem is caused by failed components on the board.


Regards,

 

[thewizard1972]

thanks for the offer but the company i work for has a maintenance agreement with BT for this.

have bittent the bullet and changed the switch.