thecokey,
They just need any one of several different "free" TFTP software programs running on a PC. Make sure the TFTP is running and you know the IP address of the PC.
On the router he will need to go into privledged mode by typing in ena and the password.
I always "ping" the TFTP first just to make sure I can reach it -
router# ping 192.168.1.99 (or whatever IP of the PC with the TFTP running)
Then he just types -
router# copy start tftp
Then just follow the promps, should ask the IP address of the TFTP server next (the PC running TFTP software) and then what you want to call it.
This will send a copy of the start-up config which is what router loads on boot and is running unless he has made changes and not saved them.
All he has to do is go to the folder that the TFTP uses and send that file to you as an attachment in an email, they are rather small files!!
Hope this helps!!
E.A. Broda
CCNA, CCDA, CCAI, Network +