Just use the correct character set (at least 8Bit) and the correct national settings.
Your characters seem to be spanish. Then
NLS_LANG = SPANISH_SPAIN.WE8ISO8859P1 will do
If your database is configured like the following:
NLS_LANG = AMERICAN_AMERICA.WE8ISO8859P1
it doesn't matter. It's just that all your clients will be installed using the spanish language (requested when running the installer).
If you already installed your client:
On UNIX: set the users environment variable NLS_LANG, thats it
On Windows: search the registry for NLS_LANG and change the parameter to support your language.
P.S: If you are portuguese (so sorry) then use PORTUGUESE_PORTUGAL instead.
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