Changing over from Intuity Audix to Cisco Unity 1

[Snapper]

I have a Definity g3r V11. What problems should I expect when changing over from Intuity to Unity? What should I do to prepare? What should I expect?


Attitude is everthing.
-Snapper

 

[BuckWeet]

Other than the fact you won't get the nice integration that you do with Audix, it will work fine.. (now you have to do it via SMDI, and vectors or cover paths..

Also be prepared for the TUI change..

BuckWeet

 

[orypecos]

the feature "transfer to audix" will not work anymore, and u won't have the options of "no cover zero

 

[Snapper]

What is TUI? What exactly do you mean about transfer to audix will not work or no cover zero? Any other information. What would have to change on the Avaya end to make this work?

Attitude is everthing.
-Snapper

 

[BuckWeet]

Well, I'm not sure about the transfer to audix feature..

But to do the Unity integration you have to do SMDI, which takes a Calista PBXLink Box or equivalent.

And then if you have a large amount of ports you have to do the vector setup. Because you need to hook digital porst to the Calista, so it can see the calls coming in. Then you have to put bridged line appearances on the digital ports for the analog ports which connect to the unity.

Also, one big tip.. On the digital stations for the Calista, make sure you used 7434ND.. If you don't, you will have to go through all of your stations and put in the extension # in the name field..

BuckWeet

 

[orypecos]

Transfer to audix" is a feature on the Definity that allows u to send a call that u receive on down the cover path to audix. U must have received the call due to being in the cover path of a station.
"no cover zero" and " cover zero" are features on the INtuity that control whether the call that is transferred out will go down the cover path of the station that it is being transferred to, or stay on that station.
U must have a link for these features to work. If u have a Intuity that is using mode codes, then this feature can't be used anyway.

 

[novatech]

Buckweet, you may be able to assist on this....

I'm using 2 Prologixs systems and only one can connect to Unity. Unity only allows for two connected systems, one being our Call Manger and the other is one of our Prologixs.

I daisy chained the Prologix systems so that everyone can get to voice mail but I have a bottle neck now. Periodically, callers going into the Prologix will get a busy signal when the call rolls to voice mail.

We are using a vector on the second Prologix to roll to voice mail. Here is my question, can I set the vector to repeat instead of stop? Would this recycle calls through the vector and maybe relieve some of the busy signals? I'm not well versed in vectors.

Thanks.

 

[webcortech]

I know this thread is old, but I'm just starting on this. In the Switch, can we change the VM hunt group to point to say 16 analog ports off the switch, then to a Unity server that will pick up and listen on the analog. From there we can building a Call Handler to replace audix, dial by exentsion, transfer to operator, etc. I am just confused about the Avaya swithc on the ACD that points all VM or 4 rings to VM (audix) I would want to reroute that to the Analog card out to analog ports on the unity server (has dialogic cards to answer)
THank

tc