Changing IP Phone Type

[Ronster]

We have almost 500 stations setup as 4620/4621's which are actually connected type 9620. 9620 was not available as a phone type and no, there was no alias setup which would have made this easy.

Anyway, we are now planning an upgrade which will have the 9620 available as a phone type. I have setup the station alias now so that 9620 uses supported type 4620.
I was hoping that I could then change the stations to be type 9620 before the upgrade then when the 9620 type was available the stations would be setup already.

However, I cannot change the phone type of an IP station!

We don't want to have to visit all the desks to re-enter the extensions of the 9620's.

_______________________________________________________________
I stay away from the telephone if at all possible.
Lee Trevino

 

[wpetilli]

It doesn't work that way. 96xx won't be a set type option until the upgade. Alias is just a renaming convention. Meaning instead of typing in 2500 for analog you can have an alias as 'fax'. It's just a name and doesn't actually mean the set type has changed.

 

[Ronster]

I understand what you mean, I have aliases for k2500 as fax and 2500 as modem etc.
However, I believe you can setup an alias with an unavailable set type and once that set type becomes available it will not use the alias type, but will use the new set type which is now available.
But that's not my question!

Putting the alias thing to one side, how do you go about changing phone type for a registered IP phone?

_______________________________________________________________
I stay away from the telephone if at all possible.
Lee Trevino

 

[avayasmith]

I believe you can setup an alias with an unavailable set type and once that set type becomes available it will not use the alias type, but will use the new set type which is now available.
""""

As far as I know, nothing will ever change the set type for you automatically, under any circumstances. To change a set type you just run "change station XXX". Some set types, like "Virtual" can't be changed, you'll need to remove then add the station back in. But you should be able to change 4620 to 9620 rather easily. I'd export all the stations to an excel file (using ASA), hit control-f, find 4620 - replace with 9620, then import them all back in. What platform/version are you on?

i prefer clarity to agreement - dennis prager

 

[AvayaTier3]

avayasmith is correct. You must change each station's set type even
if a previously aliased set type becomes natively supported.

A 4620 which has an alias of 9620 still only functions with the features available to 4620 voice terminals. An alias is useful for locating stations with "list station type 9620" to differentiate them from 4620 stations. Functionally, they are not any different than programming the station as set type 4620 but the station is connected to a 9620.

Upon upgrade to a software version that supports 9620, the previous alias 9620 becomes 9620# and all of the stations that were 9620 aliased set type will now show 9620#. You will have to change each station that is 9620# to the set type you want to use after the upgrade. Changing the station from 9620# to 9620 will now provide full feature functionality of a 9620.

Alaised set types, just as native set types, will sometimes not allow change station to a new set type. Depending on the before and after set type, there may be an error returned that tells you to remove the station.


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bsh

37 years Bell, AT&T, Lucent, Avaya
Tier 3 for 27 years and counting

http://bshtele.com

 

[Ronster]

Thanks for the responses guys. However, if I delete the stations and re-add I will have to go round each desk and programme the extension number back in.
With digital (or even analogue) phones this was easy as you could import the port number. With IP you can't assign a phisical phone with an extension. I don't understand how this is an improvement!
Surely we should be able to change phone type remotely without having to visit the desk?

_______________________________________________________________
I stay away from the telephone if at all possible.
Lee Trevino

 

[Ronster]

Meant to say, the switch I'm working on is CM3 moving to CM5.

_______________________________________________________________
I stay away from the telephone if at all possible.
Lee Trevino