Changing Hunt Group live during call center hours 1

[Bogie303]

Does anyone know if I can change my hunt groups from UCD-MIA to EAD-MIA live. I'm hoping I could make the change during working hours and not have to ask all my agents log out and back in. I know if I change agent skills in CMS that they don’t' have to logout/in. but I can't modify Hunt Groups via CMS.

Any words of caution from personal experiences?

 

[AvayaTier3]

Some changes require agent logoff in order for the new value to take affect. Changing to ead-mia is one that requires agent logoff and login.

If you were changing ead-mia to ucd-mia, agents would not have to logoff and login.

If it's a requirement, the switch will return a warning error to let you know and "Object in Use" as well as block the change.

A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"

bsh

37 years Bell, AT&T, Lucent, Avaya
Tier 3 for 27 years and counting

http://bshtele.com

 

[Bogie303]

Thank you very much for the quick reply. This helps me plan the change differently. I appreciate the assist!!! Have a good week!