Change Trunk Group selection for outgoing calls 1

[kieranmc]

Hi all

Normally when our users are sat in one of our two separate offices, their outgoing calls go through the ISDN trunks on their site. Presumably selected for them based on being in the same IP-Network-Region as the DS1 boards. But now everyone is working from home, so they are in an IP-Network-Region set up for VPN user addresses, and all are defaulting to use the ISDN trunks in office 1 (NR1). So 2 issues: their outgoing calls are presenting the wrong CLI, and that Trunk Group is filling up and is at or near capacity all day, while the other is only in use for inbound calls to that site.

Any ideas how I can address this? We use 9 to attain an outside line - can I configure 9 to use a specific TAC, then set up 8 to use a different TAC? Then get users to use 9 at one site so their own CLI presents on their outbounds, and use 8 at the other? (I know they're not "on site" as such now they are working from home, but by site I mean the office they normally work in)

Thanks

 

[ZeroZeroOne]

IP stations often pickup their location based on the IP Address range as defined in the IP-Network-Map. Works great when each location has a unique range of addresses but VPN users often get an address from the SAME range no matter where they are physically.

The easiest and likely fastest method is to hard-code their stations to their office location. This will force them to dial out exactly as if they were in the office and follow all their "local" rules for trunk selection and caller-id.

You'll have to do this to each phone.

 

[kieranmc]

Thanks ZeroZeroOne. Nice and simple, and did the trick