change greeting on night service on merlin legend

[krism]

I have been trying to change our night greeting and have changed it in the "systems greeting", but the system still plays our old greeting. How can I change the sustem greeting.

 

[Pepperz]

There are a couple of things you have to be sure of:
1 You are on the right Auto Attendant 1,2, or 3
2 System is set to play the night greeting (schedule controller options)at the particular time you are listening

 

[krism]

1. I don't know if we have multiple attendants scheduled.
2. Yes, but it still plays the old greeting from what I've been told. I changed the night greeting in the systems greeting, touch tone gate greeting, night greeting.
I did find out that the touchtone gate was not on, so I turned it on and manually put the operator phone on night service but the regular day greeting played.

 

[Pepperz]

Check your sysadmin menu and see if you are set for single or multiple automated attendants.

 

[krism]

single auto attendants