Change DN length in CP100 2.1

[jjimm]

Customer has a MICS with a Call Pilot 100. Customer's voicemail fried, and they purchased a CP100 v 2.1(matches old CP100) from the web before calling me. Upon arrival I found the digit length to be 4 digits long. I installed the new CP100, booted it up, and found the digit length to be 3 digits. According to the manual, one simply powers the CP100 off and back on to change digit length to match the KSU DN length. It doesn't happen.

Do I need to perform a REINSTALL? I saw this in FAQS, but it didn't say which voicemails the procedure applies to. Or, is ther another procedure for changing the CP100 from 3 digits to 4 digits ?

Thanks in advance.

 

[jeffkoeh]

You need to perform a reinstall. That is the only way to change the DN length of a Call Pilot or Flash VM

Jeff

 

[serviceboy]

or change length of dn on norstar

"There are those who would make you believe there are no choices left.That they have the last word and its final.To those who try the world is wide open choices many.To those who dont only death awaits you.

 

[jjimm]

The extensions are 29xx. Will the Call Pilot copy this range of digits automatically when reinstalling, or will I have to enter a number ( i.e., 4) when reinstalling?

Thanks

 

[serviceboy]

it will aquire dn length from norstar on the config

"There are those who would make you believe there are no choices left.That they have the last word and its final.To those who try the world is wide open choices many.To those who dont only death awaits you.

 

[jjimm]

It worked fine.

Thanks all!