CHANGE ACD

[morenot]

Hi:

I need change this ACD to do this:
When agents are busy, the calls stay in queue for 30 sec, then goes to mailbox 2639
How I can do this?

Thanks in advance...

TYPE ACD
CUST 0
ACDN 7400
MWC NO
DSAC NO
MAXP 6
SDNB NO
BSCW NO
ISAP NO
AACQ NO
RGAI NO
ACAA NO
FRRT 29
FRT 2
SRRT 30
SRT 30
NRRT
FROA NO
CALP POS
ICDD NO
NCFW
FNCF NO
CWTT 1
HMSB YES
ACPQ NO
FORC NO
RTQT 0
SPCP NO
OBTN NO
RAO NO
CWTH 1
NCWL NO
BYTH 0
OVTH 0
TOFT 4
HPQ NO
OCN NO
OVDN 5090
IFDN
OVBU LNK LNK LNK LNK
EMRT
MURT 40
RTPC YES
STIO
TSFT 20
HOML NO
RDNA NO
LABEL_KEY0 NO
NRAC NO
DAL NO
RPRT YES
RAGT 4
DURT 30
RSND 4
FCTH 20
CRQS 100
CCBA NO
IVR NO
OBSC NO
OBPT 5
CWNT NONE

 

[johnpoole]

how long is the wait prior to ringing 5090? overflow dn, you could use the ifdn..

you may want to set the ncfw to something, when all agent are logged out ncfw dest rings..

to get a 30 sec transfer to anything you will have to change the timers on both rans as well

john poole
bellsouth business
columbia,sc

 

[morenot]

Thanks Johnpoole..

We have 2 acd, with overflow between they,but, We want separate
So, I will delete the OVDN 5090..
Do I need set NCFW to Voicemail DN?
What timers are to set 30 sec before to call goes to voicemail?