Certain email header formats not getting through

[achilleus]

Hi all...Thanks in advance for any help you can offer...

We have a client that will send us emails from time to time; and only some will get through...The ones that don't get through seem to have a different "Send to" format...It looks like: mailto:email@domain.com

Any idea why some emails come in with that format, and some just have the address (email@domain.com)?...The ones with the mailto dont seem to make it...

Thanks! AJ
SA
HS

 

[Xybertron]

Do they get a NDR? Dan
Microsoft Exchange Support @ Microsoft

 

[achilleus]

No...They end up in the Event Viewer...Here is the error (from the Application log):

Event Type: Error
Event Source: MSExchangeIS
Event Category: Content Engine
Event ID: 12002
Date: 8/30/2002
Time: 4:41:33 PM
User: N/A
Computer: NAME
Description:
Error 8000FFFF-80000000 occurred while processing message <> from 'John Smith.

For more information, click

http://www.microsoft.com/contentredirect.asp.

Any ideas?
AJ
SA
HS

 

[JuanDelegator]

You are going about this entirely backwards.

1) The outside person is having a problem emailing your system.
2) You have identified inconsistancy with how he/she is sending email.

You need to question the individual and his IT support staff. Chances are he is using several different ways to send email to you. Mailto:somebody@company.com is not SMTP, it's an HTML hyperlink for sending mail. So it appears that he is sending mail to your company sometimes by clicking on a &quot;contact us&quot; web link, or maybe someone from your company has his signature file with an incorrect HTML link that the outside person is clicking on or replying with. Tell the outside person to use the smtp addr only, and not a hyperlink to mail to the internal person. If you do that I bet this &quot;problem&quot; will go away. You might be able to solve it if you have you Web people fix any incorrect MAILTO: links on your external site, and or train internal employees, or convert mail leaving your gateway into plain text.

Just some thoughts. My suggestion is to not get too involved in solving other companies problems. It's a nightmare and sometimes your customers will expect you to solve outside companies IT problems (case and point CISCO PIX and retarded MAIL GUARD!!!!!).

Juan Delegator

 

[Zelandakh]

The trouble definitely seems to be external - someone has a hyperlin / contact problem where the email address is mailto:user@domain.com and needs to remove the mailto: part.

It is either from one company (check with their email administrator) or if its multiple companies it is an error on a web site or similar.

As Juan says, it ain't your problem so don't get heavily involved or you'll end up having to fix it AND getting the blame...