Centrex Transfer Problem

[DaveThePhoneDoctorLV]

Just ported over to Cox telepone service. Have had Centrex transfer from the Main Menu working on cell phones for the on call manager of a plant for over a year now. Works just fine with Embarq centrex transfer.

I am noticing that Partner is flashing the line dialing and then flashing again causing the call to drop. I thought it was suppose to FLASH DIAL DROP.

There have been times with Cox when a BLIND transfer will not complete unless a 2 second delay is provided after DIAL thus FLASH DIAL PAUSE (2 sec ) DROP.

This does not seem to be the case cause when I watch Partner I see the red indicator light on the set flicker do steady then flicker again. After that the call drops instead of completing the transfer.

I did test the C/O lines to make sure the tranfer feature is active and it is on all lines.

Any suggestions?

 

[TouchToneTommy]

Partner will do a flash at the end, creating a 3-way call, before dropping the line.

So if your selector code is Centrex transfer to 555-1212, it will do Flash - Pause - 5551212 - Pause - Flash - Pause - Drop

I've had GTE/Verizon customers who needed an additional pause after the number - ie. Centrex Transfer to 5551212*, which will be read back as 5551212-Pause.

Try it with your butt set monitoring the line while it is doing its thing, and you should be able to figure out where you may need to add pauses.

Also, a "#" at the end of the number may signal to Cox the end of dialing. So you might also try 5551212#*, which will be read back as 5551212-Pound-Pause.

 

[DaveThePhoneDoctorLV]

Thanks. WIll try. Have you ever had BLIND C/O transfer problmes. I notice that with Cox there is a delay before ringing is heard after a number is dialed instead of instantanious ringing and also a BLIND transfer will not hold until a first ring. This only seems to be a Cox issue.
How about you?

Cable telephone service seems to be a whole different beast.

 

[SYQUEST]

The cable cos seem to do weird things between the switch and the premise point. Timing could be a factor too. So following TTT's suggestions about monitoring the call progress with a test set is a good idea.

....JIM....

 

[DaveThePhoneDoctorLV]

Well go figure. YES entering " # " works. The call starts ringing right away and the Call Transfer takes hold.

I noticed that when I dialed all 10 digits the call also rang right away. I know my area is getting ready for 10 digit dialing soon so maybe that is why there is such a log.

Nice of COX to tell me.

Thank you TouchToneTommy for the suggestion you have saved me from weeks of screaming at Cox regarding this issue. I am just going to enter # after all my number strings in the future it can't hurt just in case my customers port over to Cox.