CentreVU and IP Agent 4 Lockup

[Gabarit]

Hi,

Got this problem with both CentreVU and IP Agent 4. When a call arrives with the " calling ID " missing , the software locks up i.e. no more telephony events can be received. Example : if the display shows

" Robert to 3221212 "

Everything is fine. If the display shows :

" to 3221212 " ---> Lockup

The incoming calls are forwaded from an IVR system to CentreVU and IP Agent. I haven't been able to figure out why the calling ID is missing on some incoming calls.

Is this a known issue ? Has Avaya provided a fix ? Any help would be greatly appreciated.

Thanks !

 

[CiCiNL]

CentreVU is a Definity/Multivantage product. There is a seperate forum for it. The guys over there can help you for sure.