CDR software

[newglide]

Any suggestions on a Call Detail Software?
I am new to the Avaya world and not 100% sure what I have as far as I know we have the Avaya Aura with the CM server, AES server system manager, CES server and a pair of G450's.
I'm not looking for billing or management reports I am looking more for troubleshooting issues that I cannot duplicate and run a list trace to see.
I'd like to see the entire call from the time it comes in, gets routed who it gets routed to if it gets transferred and disconnected and any cause codes on the disconect.

 

[montyzummer]

There is free avaya software search the support site for RDDT , its fairly basic output but gives you what you nee.

APSS (SME)
ACSS (SME)
ACIS (UC)

 

[AvayaTier3]

Use "mst" in CM

change mst default
Log Mst? y
Trace Analyzer? y
CALL TRACE? y
UID 8C95

enable mst
use web browser -> server maintenance -> system logs -> mta decode

#Get UID for extension

display internal-data ext-map 1000
Dial Access Code: 1000
             UID: 00008C95
        UID_TYPE: USER
     User Number: 0
    Group Number: 0
      User Index: 35989
    User Mapping: STA_USER, normal station user
   Group Mapping: Not Applicable

#Setup mst trace

display mst                                                     Page   1 of  16
                                MESSAGE SEQUENCE TRACE

     Run Time Limit: 99 days      Disable On Buffer Full? n  Generic Filters? n
    Store Timestamp? y                     Start Trigger? n          Log Mst? y
    Message Storage: entire                 Stop Trigger? n   Trace Analyzer? y
                                              Stop Count:
                                               Retrigger? n

     X.25? n       GATEWAY? n          EWT? n  DEBUG BUTTON? n  HW ERROR LOG? n
 ISDN-PRI? n          CCMS? n   SIP Trunks? n         PRECs? n   PROC ERRORS? y
 ISDN-BRI? n        PACKET? n   CALL TRACE? y           BSR? n            IP? n
     ASAI? n       VECTORS? n          CDR? n DENIAL EVENTS? y          BASM? n
      CMS? n VECTOR EVENTS? n          PMS? n  FW ERROR LOG? n
     IP Stations/LSPs/ESSs? y
change mst default                                              Page   7 of  16
                                MESSAGE SEQUENCE TRACE

Call trace Filter Data:

   call_p? y dump call records for each stimulus? y
   conn_m? y
    grp_m? y
   serv_d? y
  suser_m? y
   msg_sv? y
   stn_sv? y



  Filter Selection: specific

    UIDs: 8C95     0        0        0        0
    Mask: FFFFFFFF FFFFFFFF FFFFFFFF FFFFFFFF FFFFFFFF

    UIDs: 0        0        0        0        0
    Mask: FFFFFFFF FFFFFFFF FFFFFFFF FFFFFFFF FFFFFFFF

A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"

bsh

40 years Bell, AT&T, Lucent, Avaya
Tier 3 for 30 years and counting
[URL unfurl="true"]http://bshtele.com[/url]

 

[newglide]

Thanks, I'll give it a shot

 

[newglide]

Is enabling MTA something that I should leave on or should this only be something used during troubleshooting and disable it afterwards?

 

[AvayaTier3]

I would use it to troubleshoot and then disable mst
status mst will show number of messages captured for what you are tracing
start and stop time, etc.

A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"

bsh

40 years Bell, AT&T, Lucent, Avaya
Tier 3 for 30 years and counting
[URL unfurl="true"]http://bshtele.com[/url]

 

[newglide]

Thanks for the info