cdr/smdr call record help

[bancroft1]

hello,

I have an IPOffice 406 and I am using Delta Server to cull call records. I am working in a hotel that uses InnSoft Property Management Software (PMS). I am dumping the call records from Delta over serial to the PMS server.

Unfortunately the PMS call accounting software requires a fixed length call record and as I have learned today, Delta only sends a comma delimited, variable lenght record.

Does anyone know of any way I can get a fixed lenght record to the PMS server from IPOffice or Delta??? Can i connect direct from the IPOffice via serial to the PMS Server and just do a raw dump?

Is there any software out there that will massage the call record into a fixed length record then pass it to the PMS server???

Thanks in advance for any help you can offer!

 

[gknight1]

no direct connect until 4.2, which i think will be August 4th

 

[bancroft1]

does anyone know if we can direct connect to the SMDR port with 4.2? If so, can I specify the call record format? I need a fixed length record to send to my property management software.

THanks in advance you can offer!

 

[Westi]

SMDR: Software level = 4.2+.
The IP Office can send SMDR call log records to a specified IP address and port using TCP/IP. The records match the format of the IP Office Delta Server applications SMDR output.

seems you are out of luck, ask the manufacturer of your PMS software if they have an adjustment for IP Office, it is a fairly common product and a lot of companies have patches to work with the IPO
or
you could use the CDR output that has some modification possibilities in it.

FROM THE HELP FILE
CDR: Software level = 3.2+.
A number of different CDR formats can be selected to match the requirements of the call logging/accounting software being used at the destination address. For further details refer to Appendix B: CDR Records.

· Enable intra-switch CDRs: Default = Off.
When on, includes CDR records for internal calls.

· Formatting Options
These fields are used to select the format and type of CDR records required. They must match the records expected by the call logging application receiving the CDR records.

· Record Format: Default = Unformatted.
Allows selection from a number of common CDR record formats.

· Record Options: Default = Enhanced.
Sets the options to include in the CDR record.

· Date Format: Default = Day\Month.
Sets the date format used in the CDR records.

· Call Detail Recorder Communications
This section sets the destination and method for sending of the CDR data.

· IP Address: Default = 0.0.0.0.
The destination IP address for CDR records.

· IP Port: Default = 0.
The destination IP port for CDR records.

· Max CDRs: Default = 500. Range = 0 to 1500.
The IP Office can cache up to 1500 CDR records if it detects a communications failure with destination address. If the cache is full, the IP Office will begin discarding the oldest records for each new record. For IP Office 4.2+ the maximum number of records that can be buffered has been increased to 3000 for all systems other than the Small Office Edition.

· Use UDP: Default = Off (Use TCP)
When selected, this field switches the sending of CDR record packets to use UDP instead of TCP.

· If off, TCP is used. In this mode the IP Office will resend missed or corrupted records using the standard TCP protocol. Records are buffered until successfully sent.

· If on, UDP is used. In this mode the IP Office will not resend missed or corrupt records. Also when using UDP, the IP Office is less likely to detect a communications failure which would triggered record caching.



Joe W.

FHandw., ACS

If you can't be good, be good at it!

 

[TheDoz]

Third party ProfitWatch Call accounting software.
IP Office CDR output,to ProfitWatch (loaded on a computer), output to RS232 port,to PMS RS232 input. Both tech supports will have to work with you to get the settings right.


"Religion is regarded by the common people as true, by the wise as false, and by the rulers as useful"
"The lack of money is the root of all evil"

 

[bancroft1]

Thanks sooooo much for all your help!

how can I modify the CDR output??? Can someone direct me to some information that will help me do this?

Thanks again for all your help!

 

[Westi]

http://marketingtools.avaya.com/knowledgebase/ipoffice42en/mergedProjects/productdescription/cdr.htm

this is the knowledgebase link to the CDR

Joe W.

FHandw., ACS

If you can't be good, be good at it!