CDR from PLDN??

[joxers25]

Is this possible?
I have:
Clients ringing ***8797
This arrives to Meridian Option 11 Rel 22
then it enters a Group Hunt:
PLDN 8797, Linear
4 users (3820's)and last is Voicemail 7000.
(voicemail box is 8797)

We have a provider who stores all the CDR records and then makes them available over the web.

I searched for 8797 and an incoming external answered and retrieved 32 records for the year.

The users report that they receive 10 calls a day on this so what's going on?

Could it be that the CDR only shows when call is sent to Voicemail?

Any help appreciated

Joxer

 

[johnpoole]

not usually, when i have or need a cdr record i build a maxp 1 acd that gives me a count of the hits external, i build the acd on a vacant dn ncfw to the pldn, then idc incoming to the maxp 1, the call still hits the pldn on the 1st ring, i just see the counter on the acd report.. this works for a peg count when i need single station traffic, as opposed to internal or outbound

john poole
bellsouth business
columbia,sc