CDR Buffer on the PBX 1

[wildcard100001]

We are installing a new eCAS call acounting system. We are pointing 9 PBX's directly to the eCAS server via IP. How does the PBX send that data? Is it a constant stream? Does it buffer it, then send it? If it does buffer it how big is the buffer? If I have a network hicup, will I lose data? We are collecting LD and local calls, but want to collect station to station calls as well. Anybody else have it setup like this?

We have mostly G3R's, but 2 G3si's and 1 s8700, all v11. All at different sites around the country.

Any insight would be great.

Thanks,

Wildcard

 

[4merAvaya]

The remote switches typically send the call records to a Poll Cat storage device. The Poll Cat is then polled by the eCAS server.

Kevin

 

[lopes1211]

The PBX will buffer the call if a connection is lost. I'm not sure exactly what the record limit is but we have about 3000 stations which can go a few hours disconnected from CAS without losing data.

-CL

 

[wildcard100001]

4merAvaya, yes I've used PSU's with our old DNT system. I was hoping to get away from using them without causing any ill affects.

Lopes1211, thank you, that's exactly the kind of information I was looking for.

Anybody else setup like this? Any issues?

Thanks again,

Wildcard

 

[multibus2]

In regards to the CDR buffer size. This is from the Administrator’s Guide for Avaya MultiVantage™ Software

The primary and secondary ports work independently. Each port will work even if the link to the other port is down. If a link is down for more than a minute, some data may be lost. However, the most recent 500 (Release 5vs/si/csi and later), or 1,900 (Release 5r and later) records are stored for the primary port even when a loss of records occurs. When the link comes back up, these records are output on a first-in, first-out basis.

 

[wildcard100001]

Awesome, thanks multibus2. I appreciate the information. The way I understand it, if the network is down. The information is stored on the PBX for up to 1,900 records. If and when the network comes up, the information begins to flow. First in first out. If the network is down and the buffer is full, first in gets trashed and so on.

Any other thoughts or comments about the way we are going to set this up?

Thanks again,

Wildcard

 

[multibus2]

As the manual does not state a difference between an IP CDR output or a Datamodule output I will have to assume that the same buffer rules applies, so yes is the answer.
I still use the older method of outputing CDR data to a buffer type box and then collecting the data later. One day I will go over to a direct IP connection but this not on the 'A' list.
As for comments on your setup, the direct IP connection to the eCAS server is the most cost effective. I would only start to worry if I had long network outages or eCAS server problems.

 

[wildcard100001]

Multibus2,

Thanks again for the information.

Wildcard

 

[umangs]

Hi

Regarding the station to station call collection,

You will have to set the Intra-Switch CDR to y with ch sys cdr. After this you will have to enter the extension numbers in the ch intra-switch-cdr. you can administer only 5000 station