CDR and TSAPI

[alberton]

Hi all,

This is a difficult one.
My system is a R.9.5r and I am sending the CDR info by TCP/IP and data module. My system is using a CTI with predictive calling and I know when the dialer makes an outgoing call is sending a cstaMakePredictiveCall as Tsapi message.
So when I just wanna try I use the SDK tool (which is included in the Tsapi Software)to make the predictive call throught the cstaMakePredictiveCall event. The strange thing is that when I make a Predictive Call the CDR info is not sent to the data module or TCP/IP endpoint even if this has cost.
With the cstaMakePredictiveCall if the agent answers the call the CDR info is not sent, but if the agent does not answer the call the CDR info is sent.
What I am thinking is that it should be a Call Classifier problem. That board is required for the CTI software but I don't know why my system has not that board.
I am not sure if the TN744D is the problem or it has not relationship with the CDR.
I will thank any experience about that.
Alberton

 

[FoneFun]

In your CDR, does it capture records for predictive dialer?
I beleive that CDR will only get a record if the call was connected. If the called person does not answer and just rings or gets a busy, CDR doesn't record anything because you are probaly using T1 as phone lines. In T1s, when you make a call and it's just ringing or you get a busy signal, no B channels are used, just a D channel signalling message. The ringing sound you hear is actually generated by your own PBX. Same with busys.
So because you didn't make any call using a channel, you don't get a CDR.

If the called party's answering machine picks up, then you should get a CDR. Anytime the called party answers (when your PBX gets an answer supervision message) that is when your call classifier is used to detect if it was a live person or an answering machine.