One solution I have found to this problem is to run a compatws on the machines under an administrator authority account. First go to start, run, type in mmc to bring up the security console, click console, go to add/remove snap in, click add and add security configuration and access, ok to get back to console, right click on security configuration and access, open database, type compatws in file name line, click open, right click on security configuration and access and click on configure computer now. This will make the computer more compatible so your regular users will be able to burn cd's without making them administrators on the computer. Hope this helps you out.