Try a disk with a more reflective backing. Blue-backed discs dont reflect light as well as gold or green backs do. There may also be firmware updates that correct the problem, but as in many home TV CD/DVD players - they dont read all CDr's and many wont read CDRW at all..most often the highest-quality and lightest backed-discs have the most success.
If you know the drive is good, and the lens is clean..try a different disc. Also - determine whether you NEED the creative launcher as well - you shouldn't for a data disk. I have never experienced this problem with a creative drive before.
Hope this helps.
Pbxman
Systems Administrator
Please let Tek-Tips members know their posts were helpful.