CCR - Printer Discovery Service communication faulted

[GuzaPasha]

Hi,

IPO 500 V2, R9.0.2, win 2008 R2 64, IIS 7.5. CCR reports communication error with the printer discovery service. When trying to use historical reports as supervisor it displays an error and creates an entry in the windows event log included below. Printer discovery service is running and is listening on port 8140.

Tried changing the user to the local system user, created a local admin user and tried with that one too with the same result.

Windows firewall is turned off.

Client has custom IIS installation and security polices.

Thanks for any help in advance,
Slobodan.

Exception: Microsoft.Web.Services3.AsynchronousOperationException: WSE101: An asynchronous operation raised an exception. ---> System.Net.Sockets.SocketException: No connection could be made because the target machine actively refused it [::1]:8140

Server stack trace:
at Microsoft.Web.Services3.Messaging.SoapTcpConnection.Connect()
at Microsoft.Web.Services3.Messaging.SoapTcpConnection..ctor(Uri remoteEndpoint, SoapTcpTransportOptions options, ISoapFormatter formatter)
at Microsoft.Web.Services3.Messaging.SoapTcpTransport.CreateConnection(Uri transportAddress)
at Microsoft.Web.Services3.Messaging.SoapTcpTransport.GetConnection(Uri destination)
at Microsoft.Web.Services3.Messaging.SoapTcpTransport.Send(SoapEnvelope envelope, EndpointReference destination)
at Microsoft.Web.Services3.Messaging.SoapTcpOutputChannel.Send(SoapEnvelope message)
at System.Runtime.Remoting.Messaging.StackBuilderSink._PrivateProcessMessage(IntPtr md, Object[] args, Object server, Int32 methodPtr, Boolean fExecuteInContext, Object[]& outArgs)
at System.Runtime.Remoting.Messaging.StackBuilderSink.AsyncProcessMessage(IMessage msg, IMessageSink replySink)

Exception rethrown at [0]:
at System.Runtime.Remoting.Proxies.RealProxy.EndInvokeHelper(Message reqMsg, Boolean bProxyCase)
at System.Runtime.Remoting.Proxies.RemotingProxy.Invoke(Object NotUsed, MessageData& msgData)
at Microsoft.Web.Services3.Messaging.SoapOutputChannel.SendDelegate.EndInvoke(IAsyncResult result)
at Microsoft.Web.Services3.Messaging.SoapOutputChannel.EndSend(IAsyncResult result)
at Microsoft.Web.Services3.WebServicesClientAsyncResult.OnSendComplete(IAsyncResult result)
--- End of inner exception stack trace ---
at Microsoft.Web.Services3.AsyncResult.End(IAsyncResult result)
at Microsoft.Web.Services3.Xml.SoapEnvelopeReaderWrapper..ctor(SoapClientMessage message, String messageContentType)
at Microsoft.Web.Services3.WebServicesClientProtocol.GetReaderForMessage(SoapClientMessage message, Int32 bufferSize)
at System.Web.Services.Protocols.SoapHttpClientProtocol.ReadResponse(SoapClientMessage message, WebResponse response, Stream responseStream, Boolean asyncCall)
at System.Web.Services.Protocols.SoapHttpClientProtocol.Invoke(String methodName, Object[] parameters)
at Avaya.SBCC.WebClient.ServiceAgents.printerDiscoveryService.PrinterDiscoveryService.FindPrinters()
at Avaya.SBCC.WebClient.ServiceAgents.PrinterDiscoveryServiceAgent.FindPrinters()

 

[GuzaPasha]

Update: We figured out that the problem is caused by the IPv6 that is turned off in the client network. Client can't turn on the IPv6 because of company policy. Are there any workarounds to force IPv4 for this communication?

 

[IPmonkey]

have you done the below when changing the password on the CCR printer Discovery Service?
1. On the server computer, open the folder <CCR Installation Directory>\CCRWebClient\CCRPrinterDiscoveryService.
2. Locate and double-click SBCCResetServicePassword.exe.
The SBCC Printer Discovery Password Reset window opens up.
3. Enter the new password that matches the one being used by the administrator account, and click Reset.
4. Click OK.
5. Log in to IP Office Customer Call Reporter as administrator, and restart the Avaya IPOCCR Printer Discovery Service.
6. Log out of IP Office Customer Call Reporter and then log in again.

 

[GuzaPasha]

We couldn't start this exe. (error starting program...)

 

[IPGuru]

This is a known issue with 9.0.2.1
there is an update available


A Maintenance contract is essential, not a Luxury.
Do things on the cheap & it will cost you dear

 

[GuzaPasha]

Thank you IPGuru,

I see it is available 9.0.3.12. Is it enough to upgrade CCR or should it be upgraded IPO and VMPro also to 9.0.3.x?

Thanks in advance

 

[IPGuru]

check the 9.0.2 release as well, 9.0.2.7 is the version I was supplied when we escalated the issue to Avaya. Hopefully they have updated their downloads site by now.

(it also exists in V9.0.1)

considering the other issues with 9.0.3 i would not recomend upgrading the IPO at this time (they are supposed to be patched but...)

A Maintenance contract is essential, not a Luxury.
Do things on the cheap & it will cost you dear

 

[GuzaPasha]

Thank you IPGuru, I'm at customer site now, couldn't find 9.0.2.7 at Avaya site. There is only 9.0.2.1. I already upgraded CCR to 9.0.3.0. and there is no problem with CCR printer Discovery Service (running), but when I make historical reports, calendar and button to select queue doesn't work when press them. Any idea?