CCR Call Reporter

[ridge1983]

Hello,

Just wondering if anyone has been lucky enough to play with CCR, what do you think? Any snags on install? I'm putting one in next week

 

[tlpeter]

If you follow the installation docs then it is easy
Be sure you have everything like SQL server, dotnet upgrades

Be sure you have a windows 2003 server and have 2 GB ram memory !!!

ACS - Implement IP Office
ACA - Implement IP Telephony -- ACA - Design IP Telephony
ACA - Voice Services Management
______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!

 

[ridge1983]

Ok thanks, Do I still need to create reporting groups or is the new CCR more intelligent than CCC?

 

[tlpeter]

If you mean the highest group number then no
No need any more for that
You need to check the option CCR agent for the users and check it for the group you want reporting for

ACS - Implement IP Office
ACA - Implement IP Telephony -- ACA - Design IP Telephony
ACA - Voice Services Management
______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!

 

[ridge1983]

Good stuff, I can live with that

 

[kholladay]

With the EI you actually needed several .NET versions (according to the install doc). In the real world Avaya figured out, and is reflected in the CI install doc that you only need .NET 3.5, SQL Express 2005, J# etc. The entire install process shouldn't take you more than 20-30min.

Kyle Holladay
ACA-I, ACA Call Center, ACS-I, ACS-M, TIA-CTP, MCP/MCTS Exchange 2007
ACE Implement: IP Office

"Thinking is the hardest work there is, which is the probable reason why so few engage in it." - Henry Ford