Running IPO 406 3.2(17) with latest CCC V.5 and delta server.
All is working fine with both "hunt group enabled" and "DND" keys for busy wrap up and busy wrapup NA, however when setting user wrapup on telephony tab of the agent, CCV and reporter show the user as "ready". Calls are not passed to the agent but the "ready"/ "Wrapup" field is displayed wrong.
Agent system set "wrap up" is set to 15secs(due to aftercall work needed).
Any one else seen this or know why ??
All is working fine with both "hunt group enabled" and "DND" keys for busy wrap up and busy wrapup NA, however when setting user wrapup on telephony tab of the agent, CCV and reporter show the user as "ready". Calls are not passed to the agent but the "ready"/ "Wrapup" field is displayed wrong.
Agent system set "wrap up" is set to 15secs(due to aftercall work needed).
Any one else seen this or know why ??