Tek-Tips is the largest IT community on the Internet today!
Members share and learn making Tek-Tips Forums the best source of peer-reviewed technical information on the Internet!
-
Congratulations Chriss Miller on being selected by the Tek-Tips community for having the most helpful posts in the forums last week. Way to Go!
CC 6 Calls will disconnect while answering before a ring
- Thread starter CSkabul
- Start date
captaingadget
IS-IT--Management
Run some historical reports to see if the system pegs the calls as abandoned or released or doesn't see them at all.
Make sure there is a WAIT 2 command after QUEUE TO SKILLSET in primary script.
In the master script make sure it starts with:
GIVE RINGBACK
WAIT 2
IF TRANSFERRED THEN
WAIT 4
END IF
Make sure there is a WAIT 2 command after QUEUE TO SKILLSET in primary script.
In the master script make sure it starts with:
GIVE RINGBACK
WAIT 2
IF TRANSFERRED THEN
WAIT 4
END IF
- Status
Similar threads
- Locked
- Question
- Locked
- Question