CARD-MEM ERROR

[eduardo8]

I can't save translation on Definity G3 G3V6i.03.2.239.5
Details below
SAVE TRANSLATION
Processor Command Completion Status Error Code
SPE-A Invalid directory on memory card 2
Test memory card results:
TEST RESULTS
Port Maintenance Name Alt. Name Test No. Result Error Code
01A 12V-PWR 701 PASS
01A CARD-MEM 695 PASS
01A CARD-MEM 696 ABORT 2113
01A CARD-MEM 697 PASS
01A CARD-MEM 698 PASS
01A CARD-MEM 699 FAIL 107
What can I do to resolving ?

I do not have another backup, and I'm afraid that I will lose all configuration after restart.

 

[4merAvaya]

Replacing the flash card is the easiest solution. It can be removed from the system as long as the 'in use' light is not lit.

There are different size flash cards used. You want one that matches what's currently installed. On the card it should say 1 MB, 4 MB, 8 MB, or 16 MB. There is also a J number and a List number.

Kevin

 

[eduardo8]

Kevin, thanks for the quick response, but I do not have another card to replace. My card is 4MB
Do you think that the command "format card-mem translation" can solve the problem, and what are the risks of such operation ?

 

[Mitch672]

They are not hard to find:

http://www.metrolinedirect.com/def4mbtranca.html

Mitch

AVAYA Certified Expert

 

[4merAvaya]

That command is only available using the 'craft' login. I have plenty of them spare. I just have to find them. I'll be in the office next Tuesday t look for them.

Kevin

 

[smokinjoe2938]

keep in mind it may not be the flash card but the card reader itself

acss sme acis sme acss cm 5.2.1 acss cm and cmm acss aura messaging.

 

[eduardo8]

I have 'craft' rights and can do the format command but I don't know what is risk.
If I will format but save translation didn't success, I will lose all data. Now is a little chance that after restart some data will restored. Am I right ?

 

[4merAvaya]

I would buy a spare flash card first and try that. The only downside is that you will now have a spare flash card. If it's the reader, you may want to start writing stuff down before you go any further.

Kevin

 

[Mitch672]

The other option, if you can't save your translation on the new card is to contact an AVAYA Business Partner who has "ProVision", they will be able to dial in to your switch (or come onsite and connect localy), and take a copy of your entire translations, so they could be restored to another switch, or a replacement processor.

Mitch

AVAYA Certified Expert

 

[AvayaTier3]

Flash Cards      Comcode       Size   System Size     Used For                  
--------------------------------------------------------------------------------
J58890TG1 L14;CC = 407301324   4 meg  all G3V5      Trans. & Announcements

4 mb cards would be for backup of tn750 integrated announcements
The proper format command would be
Command: format card-mem announcements

Command: status card
Command: list config software

A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"

bsh

40 years Bell, AT&T, Lucent, Avaya
Tier 3 for 30 years and counting
[URL unfurl="true"]http://bshtele.com[/url]

 

[eduardo8]

Thanks all for help
I have tested card on other switch and result is the same
01A 12V-PWR 701 PASS
01A CARD-MEM 695 PASS
01A CARD-MEM 696 ABORT 2113
01A CARD-MEM 697 PASS
01A CARD-MEM 698 PASS
01A CARD-MEM 699 FAIL 107

It follows that the problem is on the side of the card and I should to buy it

Do you know if this is the type of PCMCIA card and can be read on a laptop with PCMCIA port, or it is other standard and needs the dedicated reader ?

 

[4merAvaya]

The flash card uses custom Avaya formatting. Just order a replacement from Metroline.

Kevin