Cant transfer call to Callpilot application?

[kieranmc]

Guys, someone might come back to me here and say 'of course you can't do that!' I have a problem that occurs when I try to transfer a call to a CDN which first of all goes through a bit of voice treatment in Callpilot. This CDN used to just go through a Symposium script and onto skillset queues, but the Call Centre manager wanted to put 2 choices on it to filter the calls better, so I dropped a Callpilot app into it. Now when I try to transfer to the CDN, I get met by the voice treatment with choice 1 and 2. I kept the caller holding so that I could complete the transfer to the right number for him. However, once I make a choice I immediately get "your call cannot be completed, please try again later". I still have the caller holding on my phone. However, if I transfer the caller and let him take the voice treatment and choose 1 or 2, they get transferred to an agent successfully.

Is this supposed to happen? If not, how do I resolve. if it is then I need to make agents aware of it so that callers being transferred aren't just cut off. It might explain some little anomalies we have had!

 

[djwht]

you're attempting a double xfer, you can't do that.

 

[janaya]

He is correct. This is a design intent.

In your application, put an announcment in front of the call transfer that states, please hold for the next available agent, and when you hear this portion, you can drop off the call.

JOhn