Can't login with Avaya Communicator for Microsoft Lync (Skype for business)

[sanniadnan]

Hi All, hope you are all safe from corona virus pandemic.
I've installed Avaya communicator for Microsoft Lync (Skype for business) but when trying to login from it, it is not working. I've using the the one-x-portal's IP and port 9443 but no luck. but web client is working on the same IP and port. IP Office and One-X in different server.

IP Office and One-X Versions are: 11.0.4.2.0 Build 58 and user has power license.

Here is the log that I've collected from end user PC:

13:59:59.529 Verbose 1 SettingsManager:  SaveSettingChanges
13:59:59.529 Verbose 1 PhoneSetting: PhoneSetting:  Save Changes: SipUserAccount: 56900
13:59:59.530 Information 1 IPOfficeRestProvider: SetAccountSettings:SipUserAccount=56900,SipUserPassword=(not displayed),SipDomain=10.100.180.3,Port=9443
13:59:59.530 Information 1 RegistryHelper: UserAccount=56900
13:59:59.532 Information 1 RegistryHelper: UserPassword=F2AT*****************pcZS********************N02uex*************l9vP4is4ZW8535/li7Q//xap************YaPcWRx9HA=
13:59:59.532 Information 1 RegistryHelper: ServerIP=10.100.180.3
13:59:59.533 Information 1 RegistryHelper: ServerPort=9443
13:59:59.533 Information 1 RegistryHelper: ipoRestServerIp = 10.100.180.3, ipoRestServerPort = 9443, ipoRestServerHttpsPort = 8443, ipoRestHttpsEnabled = , ipoRestEnabled = True
13:59:59.533 Verbose 1 DiallingRules: NormalizeUri: incoming number ******56900 to ******56900 using default implementation
13:59:59.533 Verbose 1 SettingsManager: Refresh dialling rules
13:59:59.533 Verbose 1 OneXAdapter : DEBUG:DesktopIntegration.Adapter.OnexPAdapter.Stop: Attempting to stop the Onexp adapter...
13:59:59.542 Verbose 1 OneXAdapter : DEBUG:DesktopIntegration.Adapter.OnexPAdapter.Open: Stopped the Onexp adapter...
13:59:59.542 Verbose 1 OneXAdapter : DEBUG:DesktopIntegration.Adapter.OnexPAdapter.Login: Attempting to login to username :56900 server IP
13:59:59.542 Verbose 1 OneXAdapter : DEBUG:DesktopIntegration.Adapter.OnexPAdapter.Login: Opening socket for a handshake with server... :56900
13:59:59.570 Verbose 1 OneXAdapter : DEBUG:DesktopIntegration.Adapter.OnexPAdapter.ProcessPostData: HTTPStatusCode : HttpVersionNotSupported
13:59:59.570 Verbose 1 OneXAdapter : DEBUG:DesktopIntegration.Adapter.OnexPAdapter.ProcessPostData: Exception Response Payload :
13:59:59.571 Verbose 1 OneXAdapter : DEBUG:DesktopIntegration.Adapter.OnexPAdapter.HandleLoginFailure: Login failed with failure code :[b]SERVER_PROBLEM[/b]
13:59:59.571 Information 1 IPOfficeRestProvider: loginReturnCode:[b]SERVER_PROBLEM[/b]
13:59:59.571 Information 1 AddinConversationManager: [b]Provider is out of Service[/b]
13:59:59.571 Verbose 1 LyncNetworkStateManager: Actual state is: ClientNetworkState.Disconnected. Event received: ConfigUpdatedEventArgs
13:59:59.571 Verbose 1 LyncNetworkStateManager: Transition happening: PaneToConnectingState
13:59:59.571 Verbose 1 LyncNetworkStateManager: Transition happening: EnableProvider
13:59:59.571 Information 23 PreferredDeviceManager: SetPreferredDevice: IPOREST
13:59:59.571 Information 23 Enable IPO RestProvider.

Most probably I'm missing something. Is there any specific option that I need to enable for this?
Thanks.

 

[sanniadnan]

Can anybody help please?

 

[janni78]

You're supposed to login to the IP Office IP on port 5060 or 5061 depending if you're using TCP or TLS.

"Trying is the first step to failure..." - Homer