Cant log off or shutdown XP on one user account

[johnnymc]

Never seen anything like this before and hopefully someone out there can help me. I just setup a new Toshiba M200 laptop and while I was logged on as the administrator everyhting worked great. I made the new user an admin and then logged on as her and when she logs in the shutdown, restart or logoff options will no longer work? They look like they work but after clicking on them nothing happens. I can still run programs and everything works normally but it will not shutdown or logoff.
I can log in as the local admin or the network admin and the shutdown and logoff works fine but if I log in as the user they dont. I dont have anything set up in group policy that would do this.

Anyone have any ideas????


JohnnyMc
A+ Net+ Security+ CCNA MCSA MSCE
(Working on CCNP)

 

[bcastner]

Remove the user, and re-add the user as a new Administrator account.

Does this issue repeat?

Shutdown/logoff/Hibernate issues demand at times good detective skills. As a guess, there is something loading for the new user that does not load when logged on as the default Administrator.

Start, Run, msconfig.exe
See if you can find something different in the startup tab between the default administrator and this user.

An older issue, but might be relevant if you are not up to snuff on Windows Updates:

http://www.windows-help.net/WindowsXP/troub-05.html

A discussion and resource guide to common Power Management issues:

http://support.microsoft.com/default.aspx?scid=kb;en-us;Q308029

http://www.aumha.org/win5/a/shtdwnxp.htm

http://www.theeldergeek.com/shutdown_issues_in_xp.htm

 

[johnnymc]

Thanks bcastner for your reply.

I deleted the user account on the laptop, then deleted the user in AD. I created a new account for the user in AD and then added the user back to the laptop. Now I can logoff or restart once or twice as the user but if I logoff and log back on it goes back to not responding to the shutdown, restart or logoff commands.

At this point I think I will just use the restore disk and wipe the laptop back to its original condition and then start over. One of my PC techs here unpacked this unit yesterday and did some of the inital setup (until he left the caps lock on while setting the admin password and then locked himself out of the unit). So I'm hoping the problem is in the unit since this user does not have this issue on any other PC here.

Thanks again


JohnnyMc
A+ Net+ Security+ CCNA MCSA MSCE
(Working on CCNP)

 

[bcastner]

If you spend a few minutes with the troubleshooting links I gave above, I think (I hope) you can avoid a wipe and reinstallation.

Please post again as to something that worked or did not in your case. My own bet would be that a reinstallation is not needed, your comment above " I deleted the user account on the laptop, then deleted the user in AD. I created a new account for the user in AD and then added the user back to the laptop. Now I can logoff or restart once or twice as the user but if I logoff and log back on it goes back to not responding to the shutdown, restart or logoff commands." suggests that a reinstallation of the OS is unlikely to resolve the issue.

Look again at the troubleshooter articles I linked above. Somewhere in there is the notion that a startup program is causing the issue, and in rebuilding the machine you will replicate the problem.

Bill

 

[JimPletcher]

I recently ran into a "new" Toshiba laptop that had a faulty installation of Windows XP.

After far too much messing around, the restore disk saved the day!