Cant hear tone but can call on sip

[SAToronto]

I have all my pbx configured for sip and we are testing.
for testing purposes I have the following for my shortcode
8N;
dial
11132N (vendor requires the prefix for failover)
1 (my sip groups)

ARS
8N;
8N"@ip add of signalling)"
dial
1

A user can hit 8 then the number and the call is connected without issue, however when you hit 8 there is no dial tone. Can anyone tell me if this is expected or a misconfiguration somewhere

TIA

WP

 

[overthebars]

I know on analog trunks there is an option for secondary dialtone in the analog options. However I don't see any settings on SIP Trunks. I just tested mine and the analog gets secondary dialtone but my SIP Trunks do not. I think your configuration is correct.

 

[amriddle01]

On a side note, those above codes don't match/tally:
Say I dial 8666666 it will match

8N
Dial
11132N
ARS

which will strip the 8 and send 11132666666 to ARS and so that will not match your ARS 8N shortcode, as the 8 is gone



"No problem monkey socks

 

[jasonmorrison]

You have to check the Secondary Dial Tone box in the ARS table, not on the trunks themselves... BOOM goes the dialtone!

JASON MORRISON
THINK CONVERGED
ACSS (SME)
APSS (SME)

 

[SAToronto]

Hi guys...sorry for the late reply.
I have secondary dial tone checked in my ARS table.
The way my settings are now gets me tone when I hit 8 but I cant dial out as it says the number is incompatable for the dialed #.

My settings now are

short code
8N dial N 52:SIP (ARS)

ARS
N: dial N;"@10.254.11.36" LG 1

Can you guys help me straighten this out as I am getting nowhere with our support vendor