Can't get Secondary Dialtone on one of outdial routes

[4946]

IPO 500 V 4.2(14)
VM Pro 4.2.24
VM Pro Client 4.3(30)
60 IP Sets 4610SW/5610SW
130 Users (Yes we run 24x7)
1 IP 1616
No Upgrade in the near future.

We have four possible outbound routes selectable by the user by pressing "6", "7", "8", or "9". When "8" is selected there is no Secondary Dialtone, just silence. You can hear the DTMF tones when the phone number is dialled, and the call routes as expected. The other routes give the Secondary Dialtone when the 6, 7, or 9 is pressed. Here are the configurations of each short code and route. There are no other short codes that begin with "8".

What have I missed or where else should I be looking?

As always, thanks for your observations and comments. Below is the configuration for each route.

Short code
6N Dial N LGID =(ARS 2)
ARS 2 Code
N; Dial N
Secondary Dial Tone checked and = "System Tone"
Receive dialtone when "6" is pressed
ARS routes out a T-1

Short code
7N Dial N LGID =(ARS 3)
ARS 3 Code
N; Dial N;"@123.45.67.89"
Secondary Dial Tone checked and = "System Tone"
Receive dialtone when "7" is pressed

Short code
9N Dial N LGID =(ARS 4)
ARS 4 Code
N; Dial N"@156.78.90.12"
Secondary Dial Tone checked and = "System Tone"
Receive dialtone when "9" is pressed

Short code
8N Dial N LGID =(ARS 1)(Main)
ARS 1 Code
N; Dial 5678N"@223.78.90.12"
Secondary Dial Tone checked and = "System Tone"
No dialtone when "8" is pressed
Calls go out as expected.
Can hear tones as digits are pressed after pressing"8"
No other short codes begin with "8

 

[Westi]

there is a checkmark in the ARS to provide secondary dialtone make sure it is checked on for your route "Main"

Joe W.

FHandw., ACSS

insanity is just a state of mind

 

[4946]

Westi,
Thanks for the quick reply. The box was checked, but just to make sure it was in the system I un-checked and saved it, then checked it and saved again. Still no dialtone on this one. No chance that this is one of those changes that requires a reset of the switch even though the manager does not call for one is it?

Thanks,
Win

 

[tlpeter]

If it is only with the 8 then there is another shortcode starting with 8.

This will cause this issue as you mentioned.


Homo sapiens non urinat in ventum

honey, i fried the IP Office !!!

Sarcasm, it's only one of the services I offer.

 

[hairlessupportmonkey]

try making them * codes e.g *8 then try, then Peters suggestion is the right answer

 

[4946]

Here is the export of the Short Code list. Anything look suspicious here?


ShortCode Telephone# Feature LineGroupID
1225 1568 Dial Extn 0
1226 1584 Dial Extn 0
1536 1378 Dial Extn 0
1542 1229 Dial Extn 0
1545 1228 Dial Extn 0
1548 1399 Dial Extn 0
1579 1332 Dial Extn 0
1581 1261 Dial Extn 0
1589 1201 Dial Extn 0
1770 1735 Dial Direct 0
4156 1541 Dial Extn 0
4195 Dial Extn 0
4356 1541 Dial Extn 0
5226 1226 Dial 53
5228 1228 Dial 53
5541 1525 Dial Extn 0
5543 2220 Dial Extn 0
56789012221 N Dial 54
*17 ?U VoicemailCollect 0
*33NXXXXXXXXXXX N Dial 51
*4000 N; Dial 0
*45 6647004150 Dial 53
*74 4444______6641881671 Dial 53
*86 $KEY VoicemailCollect 0
*9000* MAINTENANCE Relay On 0
*91N; N".1" Record Message 0
*92N; N".2" Record Message 0
*DSSN ;[0)151/ERR - N Display Msg 0
*SDN ;[0)151/ERR - N Display Msg 0
*SKN ;[0)151/ERR - N Display Msg 0
1XXXXXXXXXX 1N Dial 54
6N N Dial 51
7N N Dial 53
8N N Dial 50
9N N Dial 54

 

[4946]

Sorry folks, I hit "submit" instead of "edit". This should be easier to read......
[tt]
ShortCode Telephone# Feature LineGroupID
1225 1568 Dial Extn 0
1226 1584 Dial Extn 0
1536 1378 Dial Extn 0
1542 1229 Dial Extn 0
1545 1228 Dial Extn 0
1548 1399 Dial Extn 0
1579 1332 Dial Extn 0
1581 1261 Dial Extn 0
1589 1201 Dial Extn 0
1770 1735 Dial Direct 0
4156 1541 Dial Extn 0
4195 Dial Extn 0
4356 1541 Dial Extn 0
5226 1226 Dial 53
5228 1228 Dial 53
5541 1525 Dial Extn 0
5543 2220 Dial Extn 0
56789012221 N Dial 54
*17 ?U VoicemailCollect 0
*33NXXXXXXXXXXX N Dial 51
*4000 N; Dial 0
*45 6647004150 Dial 53
*74 4444______6641881671 Dial 53
*86 $KEY VoicemailCollect 0
*9000* MAINTENANCE Relay On 0
*91N; N".1" Record Message 0
*92N; N".2" Record Message 0
*DSSN ;[0)151/ERR - N Display Msg 0
*SDN ;[0)151/ERR - N Display Msg 0
*SKN ;[0)151/ERR - N Display Msg 0
1XXXXXXXXXX 1N Dial 54
6N N Dial 51
7N N Dial 53
8N N Dial 50
9N N Dial 54 [/tt]

 

[4946]

tlpeter and hairless,

Thanks for the clues to the puzzle. There are indeed other short codes beginning with "8". Although they do not show in the Short Code list in the Manager, they are in a User Rights configuration. If a User is assigned that set of rights, then their phone will not provide secondary dial tone when "8" is pressed for that outbound route. Other users with a different set of rights have no problems with the tone when they press "8". (All of the phones we were using for testing were assigned the rights configuration that had the 8 short codes .... go figure!!)

Thanks again Westi, tlpeter and hairless,for your input and observations.

 

[tlpeter]

always nice being right

I found out the hard way too so that is why i know it.

Homo sapiens non urinat in ventum

honey, i fried the IP Office !!!

Sarcasm, it's only one of the services I offer.