Can't Access Help & Support in XP 2

[playingball]

Hi,

Presently I cannot access Help & Support in Win XP. Is there anything I can do to right this problem. A bit annoying, and can't figure this one.


Grays

 

[bcastner]

1. Remove the .cab files from the Packagestore folder, and then rebuild the original Help and Support Center:

a. Click Start, click Run, type "cmd" (without the quotation marks), and then click OK to open a command prompt. Type "net stop helpsvc" (without the quotation marks), and then press ENTER.

b. Type "cd /d windir\pchealth\helpctr" (without the quotation marks), where windir is the Windows folder, and then press ENTER.

c. Type "rd packagestore /s /q" (without the quotation marks), and then press ENTER.

d. Type "cd binaries" (without the quotation marks), and then press ENTER.

e. Type "start /w helpsvc /svchost netsvcs /regserver /install"
(without the quotation marks), and then press ENTER.

f. If any of the following processes are running, stop them:

helpsvc.exe
helphost.exe
helpctr.exe

To stop a process, right-click the taskbar, and then click Task Manager. Click the Processes tab, click the process you want to stop, and then click End Process.

g. At the command prompt, type "net start helpsvc" (without the quotation marks), and then press ENTER.

 

[micker377]

Have you been using a "reg-cleaner" program?

http://www.dougknox.com/xp/scripts_desc/fixwinxphelp.htm

 

[playingball]

THANKS BCASTER, I DID USE THE COMMAND PROMP AVENUE TO FOLLOW YOUR SET OF INSTRUCTIONS. WAS GIVEN TEXT THAT I HAD SUCCESSFULLY TURNED HELP AND SERVICES BACK ON, HOWEVER WHEN BACK IN REGULAR XP THE HELP DIDN'T SEEM TO ACTIVATE ANY MORE THAN BEFORE ALAS .. JUST AFTER - I CLICKED ON THE LINK TO THE VB SCRIPT FILE SENT BY BCASTNER. SO DIPLOMATICALLY I CAN SAY A (?)COMBINATION OF THE TWO THINGS GOT THINGS BACK TO NORMAL - THANK YOU BOTH.

REGARDS
GRAHAM